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cx online branding

How to create a great customer experience online

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In a world of social media and online reviews, having a great customer experience online is key to attracting and keeping your audience. Here are a few ways your brand can create a better digital customer experience.
successful user experience business brands customer journey liquid creativity

How to measure successful customer experience

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Customer experience must be at the forefront of all your marketing and branding today, but how do you measure the success of your brand's strategy?
Does chit chat convert? Live chat

Does chit chat convert?

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Live chat is an increasingly common customer service, support, experience channel. But what is it and does it really work?