Branding in the Age of Social Media

When social media first came onto the scene, companies were quickly looking for ways to capitalise on this consumer trend. Indeed, social media was a chance to shout about products and services and connect directly with consumers. While initially socially media was seen as a ‘fast-track’, quick fix way of improving presence and getting ‘in the face’ of consumers, it didn’t take long until marketers realised every other marketer was doing the same. As a result, they would have to up their game with branding in the age of social media.

Social media can be a powerful weapon in the arsenal of a marketer or business. It allows companies to raise awareness and directly interact with customers, all of which is good for business and great for branding. So much so that 90% of brands use social media for brand awareness. However, social media is a big place, and it is challenging to stand out for all of the right reasons on social media, especially when the competition is so fierce.

There are, however, ways to deliver effective branding in the age of social media. Instead of going all out across every channel, effective branding in the age of social media requires more thought and a strategic response to get the best return on investment. So, what can you do to make the most out of branding in the age of social media?

Focus

Social media is huge; there is a platform for everyone. What’s more, 3.48 billion people across the world use social media. That said, not every individual is on every platform. Consequently, your business needs to determine what social media sites your customers or ideal consumers use. Yes, a presence across all will be no bad thing, but really focus your time, energy and budget on the sites that can make a difference to your brand. For example, B2B businesses are likely to see better engagement on sites such as LinkedIn and Twitter rather than SnapChat or Twitch. Similarly, those targeting a millennial base may find better success on Instagram rather than Facebook. It is all about finding out where your consumers are.

Consistency

Many companies consider social media as the ‘fun’ side of the brand. However, this could be harming your brand message. Every platform, regardless of how informal you think it is, needs to be consistent to make your brand as memorable as possible. This includes ensuring the same colour palette, style of images and the way you speak.

A style guide can be an essential tool in making sure you succeed with branding in the age of social media. This style guide can include the style, colours and graphics you use to create images as well as defining the tone, voice and personality of your brand when using social media. This style guide not only helps people across the business to understand the correct social media branding, but it also makes it much easier to outsource if your business needs to focus on the core functions while employing another firm to look after your marketing needs.

Stay strong

It can be so tempting to retweet a funny post or share a meme on your company’s social media site. However, sharing irrelevant content can confuse your audience and steers you ‘off brand’. It is always best to ask yourself when posting content on social media; ‘will this help me achieve a business goal?’ If it doesn’t, it may be best saving for use on your personal account.

Similarly to this, make sure you don’t just post for the sake of it. Your social media pages are designed to boost awareness, build authority and become a known player in the market. Social media is not your sole sales pitch, and consumers will soon tire of the sales patter. They’ll also tire if they can see you just posting words and pictures for no other reason than you think you have to.

Stay strong with your social media feed by staying on brand and with well-thought-out content and relevant messages in mind. In this instance, creating a content schedule can be hugely beneficial to ensure your feed has a healthy mix of content, and you won’t be tempted to post off-brand when you have run out of ideas.

Elevate your bio

When consumers explore your social media, they won’t just scroll through your feed; they’ll check out every other area of your page too. This includes who you are following and your bio page also. Firstly, your bio page is a fantastic tool for your business. Your bio may be limited to just one or two lines, but these can work wonders as an elevator sales pitch to really draw consumers in. Consider hashtags you can use too, if appropriate. Remember that you need consistency across all social media platforms, so it is wise to create all of your bios at the same time.

Secondly, think about your connections and who your business can follow. Influencers can be a fantastic way of forging connections and amplifying the brand to a new audience that may still be untapped. Don’t feel that you cannot follow others in your industry because of the ‘competition’. As an industry leader, you need to see what others are doing, and it may help you to adapt your own strategy too.

With 90% of brands using social media to boost awareness, don’t think that social media marketing will be an easy fix for your business. Instead, follow these simple tips and think carefully about how best you can present your brand and who will be the most receptive audience.