Branding Archives – Liquid Creativity Liquid Brand Agency, Melbourne Wed, 04 Oct 2023 01:26:59 +0000 en-AU hourly 1 https://wordpress.org/?v=6.2.5 How To Create A Memorable Brand Logo: Tips And Tricks https://liquidcreativity.com.au/how-to-create-a-memorable-brand-logo/ https://liquidcreativity.com.au/how-to-create-a-memorable-brand-logo/#respond Wed, 04 Oct 2023 01:26:59 +0000 https://liquidcreativity.com.au/?p=24316 Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

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How To Create A Memorable Brand Logo

BRANDING


How To Create A Memorable Brand Logo: Tips And Tricks






Your brand logo is one of the most important elements of your brand identity. It’s the visual snapshot and representation of your brand’s personality, values and message.

It’s often the first thing potential customers see when they encounter your brand, and it’s often the thing they remember about you.

Creating a memorable brand logo isn’t a simple process. It takes creativity, strategy and research. You want your logo to stand out from the competition, resonate with your target audience and reflect your brand’s essence. Randomly choosing a symbol, your favourite colours and plonking it alongside your brand name isn’t going to achieve that.

In this article, we’ll share some tips and tricks on creating a memorable brand logo that will help you grow your business and build customer loyalty. We’ll cover the following topics:

  • Designing a brand logo that stands out
  • What makes a great logo
  • The psychology of logo design
  • Creating a memorable logo
  • Tips and tricks for a memorable logo
  • Finalising your brand logo

Designing a brand logo that stands out

Before you start designing your brand logo, you need to understand the purpose of your logo and how it fits into your overall brand strategy. A logo is not just there to look nice. It’s a powerful communication tool that needs to convey a lot of information about your brand at a glance.

To design a brand logo that stands out, you need to consider the following factors:

  1. The competition: Research your competitors and see what kind of logos they have. What are their strengths and weaknesses? What are their unique selling points? How can you differentiate yourself from them?
  2. Your target audience: Work out your ideal customers and what they want from your brand. What are their needs, preferences, and expectations? How can you appeal to their emotions and values?
  3. Your brand personality: Establish the style of your brand. How do you want your customers to perceive you? What are the core attributes and characteristics of your brand? How can you express them visually?

Memorable logo design: What makes a great brand logo?

A great logo is memorable, effective and suitable for your brand. It should capture your customers’ attention and make a lasting impression on them. It should also communicate your brand’s message clearly and consistently across different platforms and contexts.

To achieve these goals, a great logo should have the following characteristics:

  1. Simplicity: A simple logo is easy to recognise, remember and reproduce. It can also look more professional and elegant than a complex one. To achieve a simple logo, use minimal elements, colours and fonts that work well together.
  2. Relevance: A relevant logo relates to your brand’s name, industry, products or services. It should also reflect your brand’s personality and values. Use meaningful symbols, shapes or words that convey your brand’s essence.
  3. Originality: An original logo is unique and distinctive compared with other logos in your market. It is creative and innovative, which shows that your brand is different and ahead of the curve. Use unexpected or clever elements in your logo that surprise or delight your customers.
  4. Versatility: A versatile logo works well in different sizes, colours, backgrounds and mediums. It adapts to different situations and audiences. A versatile logo should have a clear, consistent design that can be easily modified or scaled without losing its quality or identity.

Some examples of successful logos that have these characteristics are:

Apple: The Apple logo is one of the most iconic logos. The bitten apple symbolises innovation, creativity and knowledge. It also creates a visual pun on the word “byte”, which relates to computers and technology.

Nike: The Nike logo is another example of a simple, relevant, original, versatile logo. The swoosh represents movement, speed and energy. It also suggests a wing, which relates to the Greek goddess of victory, Nike.

Coca-Cola: The Coca-Cola logo is one of the most recognisable logos in the world. The script font conveys elegance, tradition and authenticity. It also creates a distinctive shape that resembles a wave or a smile.

The psychology of logo design

The psychology of logo design studies how people perceive logos and how they affect their emotions and behaviour. It looks at how colours, shapes, fonts and other design elements can influence customers’ attitudes and decisions.





What should I consider when choosing colours for my brand logo?

One of the most important aspects of logo design psychology is colour theory. Colours have different meanings and associations in different cultures and contexts. They can also evoke different moods and feelings in people. For example:

  • Red: a powerful colour that can signify passion, excitement, danger or aggression. It can also stimulate appetite and attention.
  • Blue: a calming colour that can signify trust, reliability, professionalism or tranquility. It can also reduce stress and promote loyalty.
  • Yellow: a cheerful colour that can signify happiness, optimism, energy, or creativity. It can also stimulate curiosity and enthusiasm.
  • Green: a natural colour that can signify growth, health, freshness or sustainability. It can also encourage relaxation and harmony.

What role does typography play in a brand logo?

Another important aspect of logo design psychology is typography. Typography is all about making written language look good and easy to read. It’s an art form that involves arranging different styles of type for visual effect. Typography can convey meaning and emotion through fonts, sizes, styles and spacing. For example:

  • Serif fonts: fonts with small strokes or lines attached to the end of the main strokes of the letters. They are often used for traditional, formal, or elegant brands. Examples of serif fonts are:
    • Times New Roman
    • Georgia
    • Garamond
  • Sans serif fonts: fonts that do not have serifs. They are often used for modern, clean, or minimalist brands. Examples of sans serif fonts are:
    • Arial
    • Helvetica
    • Verdana
  • Script fonts: fonts that mimic handwriting or calligraphy. They are often used for creative, artistic or whimsical brands. Examples of script fonts are:
    • Brush Script
    • Lucida Handwriting
    • Pacifico




How to create a memorable logo

Once you clearly understand your brand’s purpose, audience, personality and message, you can start creating your logo.

Here are some steps to follow:

  1. Sketching and brainstorming: You can use paper and pencil, digital tools or online logo makers to generate various concepts. You can also use inspiration from other logos, images, words or symbols related to your brand.
  2. Choosing the right design elements: Decide on the type of logo you want (e.g., wordmark, letter mark, pictorial mark, abstract mark, mascot), the colours you want to use (e.g., monochrome, complementary, analogous), the typography you want to use (e.g., serif, sans serif, script), and the shape you want to use (e.g., circle, square, triangle).
  3. Iterating and refining the design: Keep working on your design until you’re happy with the result. You need to test your logo in different sizes, colours, backgrounds, and mediums to see how it looks and works and get feedback from your target customers to see how they perceive and respond to it.

Finalising your brand logo

Once you have created a logo that resonates with your audience and reflects your business, you need to finalise it and make it ready for use. Here are some steps to follow:

  1. Get stakeholder feedback: Check with your partners, employees and investors to see if they approve of your logo and if it aligns with your brand’s vision and goals.
  2. Make necessary adjustments: Update your logo based on the feedback you received. You may need to tweak some colours, fonts, shapes or other elements to improve your logo’s appearance or performance.
  3. Create a brand style guide: Document the rules and guidelines for using your logo. A brand style guide should include information such as the logo’s variations, sizes, colours, fonts, spacing, alignment and dos and don’ts.

Common mistakes in logo design

Some common mistakes to avoid when designing a brand logo are:

  1. Using clipart or stock images: Clipart or stock images are generic and unoriginal. They can make your logo look cheap and amateurish. They can also cause legal issues if you don’t have the proper license or permission to use them. You should create your own logo from scratch or use a professional.
  2. Using too many colours or fonts: Too many colours or fonts can make your logo look cluttered and chaotic. They can also reduce the legibility and readability of your logo. You should limit your logo to two or three colours and fonts that complement each other and match your brand personality.
  3. Following trends too closely: Trends can be tempting, but they can become outdated or clichéd over time. They can also make your logo look like other logos in your market and not stand out. You should avoid copying or imitating other popular logos and try to create a timeless and unique logo that reflects your brand’s essence.
  4. Ignoring the context: The context is the environment where your logo will be seen and used. It includes the size, background, medium and audience of your logo. You should consider how your logo looks and works in different contexts and make sure it is versatile and adaptable.
  5. Not testing your logo: Testing your logo is an important step in the design process. It helps you to evaluate how your potential customers perceive, react, and respond to your logo. It also allows you to identify any issues or problems with your logo before you launch it. You should test your logo with different methods, such as surveys, polls, focus groups or online tools.

Logo design: How to get it right

Logo design is a specialised skill, and while there are tools to help novices do it themselves, we recommend seeking expert support.

Your logo can make a huge difference to your business success, and it’s tricky to create one that captures your brand essence, communicates your brand’s message, is simple, relevant, original and versatile, and makes a lasting impression.

At Liquid Creativity, we believe logo creation sits within a strategic brand design process. Contact us today if you’re ready to elevate your business with a memorable logo. We’d love to hear from you and help you with your brand strategy and logo design needs.



FAQs


A brand naming mistake is an error or flaw that affects the quality, effectiveness or suitability of your brand name. It can hurt your brand’s image, reputation or recognition. It can also make it harder for your customers to find, remember or trust your brand.

Using a generic name hurts your brand because it makes your brand boring and forgettable. It doesn’t tell your customers anything unique or distinctive about your brand. It also makes it harder for your brand to stand out from competitors and rank well on search engines.

Some common mistakes when using geographic locations in a brand name are:

  • Using a location that is too broad or vague (e.g., “Global Solutions”, “Worldwide Travel”)
  • Using a location that is too narrow or specific (e.g., “Swan Street Plumbing”, “Rose Bay Accounting”)
  • Using a location that is irrelevant or misleading (e.g., “New York Pizza”, “Paris Fashion”)

These mistakes can limit your brand’s scope, potential, or growth. They can also confuse or alienate your customers who are not from or familiar with the location.

Some key factors to consider when creating a brand name are:

  • Your brand strategy defines your goals, values, personality, and positioning. Your brand name should reflect and support your brand strategy.
  • Your target audience is the group of people who are most likely to buy or use your products or services. Your brand name should resonate and connect with your target audience.
  • Your competitors are the other businesses that offer similar products or services as yours. Your brand name should differentiate and distinguish your brand from your competitors.
  • Your industry is the category or sector that your business belongs to. Your brand name should be relevant and suitable for your industry.
  • Your culture is the set of beliefs, values, norms, and customs that influence your business. Your brand name should be respectful and appropriate for your culture.
  • Your SEO improves the visibility and ranking of your website on search engines. Your brand name should be optimised and keyword-rich for search engines.

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The post How To Create A Memorable Brand Logo: Tips And Tricks appeared first on Liquid Creativity.

]]> https://liquidcreativity.com.au/how-to-create-a-memorable-brand-logo/feed/ 0 How To Avoid The Top 10 Brand Naming Mistakes https://liquidcreativity.com.au/avoid-these-brand-naming-mistakes/ https://liquidcreativity.com.au/avoid-these-brand-naming-mistakes/#respond Tue, 26 Sep 2023 15:45:28 +0000 https://liquidcreativity.com.au/?p=24291 Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

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how to avoid the top 10 brand naming mistakes

BRANDING


How To Avoid The Top 10 Brand Naming Mistakes






Your brand name is one of the most important assets of your business. It’s the first thing that potential customers see and hear. It’s crucial to get it right.

Your brand name is the foundation of your identity, reputation, and recognition. It’s also the basis of your legal protection and differentiation.

But finding your perfect brand name isn’t easy. There are many factors to consider, such as your brand values, company culture, target audience, competitors, industry and SEO. And there are many pitfalls to avoid, such as generic, complicated, overly trendy and hard-to-pronounce names.

In this ultimate guide to naming your brand, we share the top 10 brand naming mistakes that could kill your business and how to avoid them. We’ll also give you some examples of good and bad brand names and tips on creating a memorable and effective brand name for your business.

The top 10 common brand naming mistakes to avoid

  1. Choosing a generic name
  2. Making it too complicated
  3. Being too trendy
  4. Ignoring cultural connotations
  5. Forgetting to do your research
  6. Not considering SEO
  7. Failing to trademark your name
  8. Being too narrow
  9. Not testing your name
  10. Choosing a name that is hard to pronounce


Choosing a generic brand name


Mistake 1: Choosing a generic name

What is a generic brand name?

A generic name is a name that describes what your business does or offers in a very general way. For example, “Online Bookstore” or “Car Rental Service”. They may seem clear and straightforward, but they’re also boring and forgettable. They don’t tell your customers anything unique or distinctive about your brand. They also make it harder for you to stand out from your competitors and to rank well on search engines.

How to avoid choosing a generic brand name.

Aim for a name that conveys your brand personality, values, benefits or story. Avoid using common words already used by many other businesses in your industry or category. Instead, look for more specific, original and creative words.

Examples of unique brand names.

Instead of “Online Bookstore”, Booktopia combined the words “book” and “utopia” to suggest a paradise for book lovers. Instead of “Car Rental Service”, Zoomcar implies speed, convenience and fun.

Mistake 2: Making it too complicated

What is a complicated brand name?

A complicated brand name is hard to spell, pronounce, remember or understand like “Xobni” or “Zynga”. They may seem clever or quirky, but they can be confusing and frustrating for your customers. They make it difficult for your customers to find you online, refer you to others or trust you as a credible and professional business.

How to avoid choosing a complicated brand name.

To avoid making your name too complicated, choose a name that is simple, clear and easy to say and write. Avoid using numbers, symbols, hyphens or unnecessary letters in your name. Instead, look for short, familiar, or easy-to-pronounce words.

Examples of uncomplicated brand names.

Instead of “Xobni” (which is “inbox” spelt backwards and was a software company that helped users manage their email contacts), Inboxer is more intuitive and descriptive. “Zynga” is the name of the founder of a social gaming company’s dog, but Playa is more simple, playful and appealing.

Mistake 3: Being too trendy

What is a trendy brand name?

A trendy name is a name that follows a current fad or fashion in naming, like using suffixes like “-ify”, “-ly”, or “-ster” (e.g., Spotify, Bitly, Hipster) or using misspellings or abbreviations (e.g., Flickr, Tumblr, Grindr). While these names may seem cool or catchy for now, they may become outdated or clichéd over time. They could lose their originality and differentiation as more and more businesses adopt similar naming styles.

How to avoid choosing a trendy brand name.

To avoid being too trendy with your name, you should aim for a timeless and classic name. Avoid copying or imitating other popular brand names in your industry or category. Instead, look for words that are meaningful, distinctive and enduring.

Examples of brand names that defy trends.

For example, instead of using “-ify” as a suffix for your music streaming service (e.g., Musicify), you could use a word that relates to music history or culture (e.g., Rhapsody). Instead of using a misspelling or abbreviation for your photo-sharing app (e.g., Picr), you could use a word that evokes emotion or creativity (e.g., Snapjoy).



Brand Naming Mistakes


Mistake 4: Ignoring cultural connotations

What are cultural connotations in brand naming?

A cultural connotation is a meaning or association that a word or phrase has in a specific culture or language. For example, “Nike” is the name of the Greek goddess of victory and “Amazon” is the name of the largest river in the world. These names have positive and powerful connotations that enhance their brand image and appeal. However, not all cultural connotations are positive or appropriate. Some names may have negative, offensive or embarrassing meanings or associations in different cultures or languages. For example, “Nova” is a car brand that means “not going” in Spanish.

How to avoid choosing a culturally inappropriate brand name.

To avoid ignoring cultural connotations with your name, choose a respectful and suitable name for your target markets and audiences. Avoid using words or phrases with unintended or undesirable meanings or associations in different cultures or languages and look for words or phrases that are positive and relevant for your brand.

Examples of culturally appropriate brand names.

Instead of using “Nova” as a car brand in Spain, you could use “Luna”, which means “moon” and suggests elegance and innovation. Extensive research and a diverse creative team can help you get this right.

Mistake 5: Forgetting to do your research

Why is research important in brand naming?

Research is an essential part of the brand naming process. It helps you understand your brand positioning, ideal customers, competition and market. It also allows you to generate and evaluate your potential brand names. Without research, you may choose an irrelevant or inappropriate name for your business.

How to use research when choosing your brand name.

Choose your name based on data and insights rather than personal preference, opinion or assumptions. Look for sources and methods that can help you validate and refine your brand name so that you have checked it’s right for your business.

Examples of research tools for brand naming.

You can use online tools such as Namechk to check the availability of domain names and social media handles for your potential brand names. You can use online tools such as Google Trends to check the popularity and demand of keywords related to your possible brand names, or SurveyMonkey to conduct surveys and polls to get feedback from your target audience on your potential brand names.

Mistake 6: Not considering SEO

What is SEO, and why is it important in brand naming?

SEO stands for search engine optimisation, which is the process of improving the visibility and ranking of your website on search engines such as Google. SEO is important for your brand name because it affects how easily and quickly your customers can find you online. A good brand name can help you boost sales by attracting more visitors to your website.

How to incorporate SEO into brand naming.

Aim for a name that is optimised for search engines. You’ll need to do keyword research to establish what the popular search terms are for your industry. Avoid using phrases that are too common, similar, or obscure for search engines. Instead, look for names that are unique, relevant and keyword rich.

Examples of search engine optimised brand names.

Rather than using “The Flower Shop” as a florist business name, which is a little generic for search engines, you could use “Bloom & Blossom Flowers”, which is unique and descriptive. Once you have established a strong brand, keyword-rich branding becomes less relevant.

Mistake 7: Failing to trademark your name

What is a trademark?

A trademark is a legal protection that grants you the exclusive right to use a name, logo, slogan or design for your business. A trademark helps prevent others from using your name or a similar name for their business. It also allows you to build your brand recognition and reputation.

What happens if you don’t trademark your brand name?

Failing to trademark your name can expose your brand to the risk of infringement, confusion or dilution. Infringement occurs when someone else uses your name or a similar name for their business without your permission. Confusion occurs when customers mistake another business for yours because of their similar name. Dilution occurs when your name loses its distinctiveness or value because other businesses use it.

How to get it right.

Choose a name that is eligible and available for trademark registration. Avoid using names that are already registered or pending registration by other businesses. Instead, look for unique, distinctive names suitable for your business. To register and trademark your name in Australia, check out the Australian Government’s website.

Mistake 8: Being too narrow

What is a narrow brand name?

A narrow name is a name that limits your brand’s scope, potential or growth. Even though they have been highly successful, “Toys R Us” and “The Body Shop” are examples of narrow brand names. They restrict the brand’s ability to offer new products or services, enter new markets or segments, or adapt to changing customer needs and preferences.

How to avoid choosing a narrow brand name.

Aim for a flexible and scalable name. Avoid using words that are too literal, specific or restrictive for your brand. Instead, look for more abstract or suggestive words for your brand.

Examples of broader brand names.

“Toys R Us” could be called “Play”, which is more flexible and inclusive for different toys and customers. “The Body Shop” is quite literal and restrictive compared with “Lush”, which is more abstract and suggestive for different products and experiences.

Mistake 9: Not testing your name

Why you must test your brand name.

Testing your name is an important step in the brand naming process. It helps you to evaluate how your potential customers perceive and respond to your brand name. It also allows you to identify any issues or problems with your brand name before you launch it. You must test your name to avoid choosing a name disliked, misunderstood or ignored by your customers.

How to test your brand name.

To refine your brand name, use testing with your target audience (not your family!). When choosing your brand name, you should avoid relying solely on your opinion or judgment. Instead, look for ways and methods that can help you test your brand name with real customers, like surveys, polls or social media.

Examples of testing tools for brand names.

You can use online tools such as PickFu to run quick and easy polls to get feedback from your target audience on your potential brand names, or you can ask on social media. Getting help from a brand naming agency is also a good idea if your budget allows.

Mistake 10: Choosing A name that is hard to pronounce

Why you should avoid hard-to-pronounce brand names.

Hard-to-pronounce names are difficult for your customers to say or hear. “Miele” and “Huawei” are successful examples, but they can be challenging and frustrating for customers. They make it hard for your customers to communicate with you or others about your brand or remember or recall it.

How to avoid a hard-to-pronounce brand name.

To avoid choosing a name that is hard to pronounce, you should aim for a name that is easy and pleasant to say and hear. You should also avoid using words with unusual spellings, sounds or syllables for your brand. Instead, look for words that have familiar spellings, sounds and syllables for your brand.

Examples of easy-to-pronounce brand names.

For example, instead of using “Miele” as an appliance manufacturer name, which is pronounced as “MEE-luh” in German but often mispronounced as “MY-lee” or “MILL-ee” in English, you could use “Mila”, which is simpler and more consistent in pronunciation across languages. Instead of using “Huawei” as a smartphone maker name, which is pronounced as “HWA-way” in Chinese but often mispronounced as “HOO-a-way” or “HOO-way” in English, you could use “Hua”, which is shorter and more straightforward in pronunciation across languages.

Brand Naming: How to get it right

Choosing a great brand name is not easy, but it’s not impossible either. By avoiding these ten brand naming mistakes, you can create a brand name that is memorable, effective and suitable for your business. A brand name that reflects your brand strategy, resonates with your target audience and stands out from your competitors.

But you don’t have to do it alone. At Liquid Creativity, we’re experts in branding and naming. We can help you to create a brand name that is strategy-led, customer-focused and market-ready. We can help you avoid the common pitfalls and challenges of brand naming and guide you through the process with ease and confidence.

If you’re ready to take your brand to the next level with a great brand name, contact us today. We’d love to hear from you and help you with your brand naming needs.



FAQs


A brand naming mistake is an error or flaw that affects the quality, effectiveness or suitability of your brand name. It can hurt your brand’s image, reputation or recognition. It can also make it harder for your customers to find, remember or trust your brand.

Using a generic name hurts your brand because it makes your brand boring and forgettable. It doesn’t tell your customers anything unique or distinctive about your brand. It also makes it harder for your brand to stand out from competitors and rank well on search engines.

Some common mistakes when using geographic locations in a brand name are:

  • Using a location that is too broad or vague (e.g., “Global Solutions”, “Worldwide Travel”)
  • Using a location that is too narrow or specific (e.g., “Swan Street Plumbing”, “Rose Bay Accounting”)
  • Using a location that is irrelevant or misleading (e.g., “New York Pizza”, “Paris Fashion”)

These mistakes can limit your brand’s scope, potential, or growth. They can also confuse or alienate your customers who are not from or familiar with the location.

Some key factors to consider when creating a brand name are:

  • Your brand strategy defines your goals, values, personality, and positioning. Your brand name should reflect and support your brand strategy.
  • Your target audience is the group of people who are most likely to buy or use your products or services. Your brand name should resonate and connect with your target audience.
  • Your competitors are the other businesses that offer similar products or services as yours. Your brand name should differentiate and distinguish your brand from your competitors.
  • Your industry is the category or sector that your business belongs to. Your brand name should be relevant and suitable for your industry.
  • Your culture is the set of beliefs, values, norms, and customs that influence your business. Your brand name should be respectful and appropriate for your culture.
  • Your SEO improves the visibility and ranking of your website on search engines. Your brand name should be optimised and keyword-rich for search engines.

Categories





Related Posts



The post How To Avoid The Top 10 Brand Naming Mistakes appeared first on Liquid Creativity.

]]> https://liquidcreativity.com.au/avoid-these-brand-naming-mistakes/feed/ 0 How To Create A Successful Brand Identity: A Step-By-Step Guide https://liquidcreativity.com.au/create-successful-brand-identity/ https://liquidcreativity.com.au/create-successful-brand-identity/#respond Tue, 18 Jul 2023 02:45:15 +0000 https://liquidcreativity.com.au/?p=23995 Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

The post How To Create A Successful Brand Identity: A Step-By-Step Guide appeared first on Liquid Creativity.

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create a successful brand identity

BRANDING


How To Create A Successful Brand Identity: A Step-By-Step Guide






To build your brand identity, you need to define your purpose, target audience, brand personality, brand positioning, brand name, tagline, visual identity and messaging, then implement it consistently across all touchpoints and monitor its effectiveness over time.

It’s a complex task, but building a strong brand identity is essential for any company that wants to stand out in today’s cluttered and competitive marketplace. Let’s step you through our process for creating a successful brand identity to help your business thrive.

What is brand identity?

A brand’s identity is more than just a logo or a tagline; it is a complete visual and verbal representation of your brand’s personality, values, and purpose.

Your brand identity is what makes you stand out. Our brand identity process helps you systematically consider all the important factors that work together to make up your brand identity.

Following this approach will help you strategically craft a differentiated brand identity, position your brand as a unique and compelling choice in the marketplace, attract customers, build loyalty, and drive sales while leaving a lasting impression that sets you apart from your competition.

Brand identity process

Here are the ten steps you can take to build and manage your brand identity:

  1. Determine your brand’s purpose.
  2. Define your target audience.
  3. Research your competitors.
  4. Create a personality for your brand.
  5. Write a brand positioning statement.
  6. Choose a name and tagline.
  7. Establish your visual identity.
  8. Create brand messaging.
  9. Put your brand identity into action.
  10. Monitor and refine your brand identity.

start building your brand identity

1. Determine your brand’s purpose

Brand purpose is the impact you want to make in the world.

Defining your brand’s purpose is the first step in developing a strong brand identity. Understanding and documenting your ‘why’ is critical because it serves as a guiding force for your decisions, actions, and overall strategy.

Your purpose is your reason for existence and should represent the deeper meaning and values that drive your business. It should embody the authentic and inspiring reason behind why you do what you do. This foundation will serve as a guidepost for all future branding efforts, ensuring that your messaging, visual identity, and marketing materials are consistent with your purpose.

You’ll need to undertake some deep introspection to define your brand purpose. Start by contemplating your brand’s unique story, the problem you solve, and the value you bring to customers’ lives. Reflect on your brand’s vision and the positive change you want to create.

For instance, a sustainable fashion brand’s purpose might be to promote ethical practices in the fashion industry, empower small-scale producers, and reduce environmental impact. By integrating fair-trade sourcing, transparent supply chains, and eco-friendly materials, they live their purpose and inspire customers who value conscious fashion choices.

2. Define your target audience

Your target audience is a specific group of people you aim to reach and serve.

Identifying your target audience is essential in developing a solid brand identity. You can tailor your branding strategy to better resonate with them if you understand their needs, preferences, and behaviours. Start by conducting market research to analyse demographics, psychographics, and consumer behaviors.

Dig deep into their needs, aspirations, pain points, and preferences. You can create detailed buyer personas that represent your ideal customers by gathering insights through surveys, interviews, and data analysis. These personas provide a clear picture of who you’re targeting, enabling you to tailor your messaging, products, and experiences to resonate with them on a deeper level.

For example, if you are a fitness apparel brand targeting health-conscious millennials, your target audience might be active individuals aged 25-35 who prioritise wellness, value sustainability, and seek unique, functional workout gear.

By understanding your audience, you can create marketing campaigns that emphasise eco-friendly materials. By honing in on your target audience’s desires and aspirations, you can effectively connect with them, build brand loyalty, and drive sales.

3. Research your competitors

Researching your competitors when creating your brand identity is a crucial step that can provide valuable insights and a competitive edge in the market. By understanding what your competitors offer and how they position themselves, you can identify opportunities to differentiate your brand and create a unique value proposition that resonates with your target audience.

To begin your competitor research, identify key industry players who target a similar audience. Explore their websites, social media profiles, and marketing materials to understand their brand messaging, services offered, and overall positioning. Take note of their strengths, weaknesses, and areas where you can outperform them.

Next, analyse their client testimonials and online reviews to uncover what customers appreciate about their services and where there may be room for improvement. Pay attention to common pain points or gaps in their offerings that you can address with your brand.

For instance, let’s say you’re a financial advisor targeting young professionals. Your research uncovers that your competitors focus on offering investment advice but customers are just as interested in learning how to make sound financial decisions.

You can fill that gap in the market by differentiating yourself and positioning your brand as an advisor who not only provides investment guidance but also offers comprehensive financial education resources like webinars, workshops, and online tools to empower customers to make informed financial decisions.

4. Create a personality for your brand

Brand personality is the human-like traits and characteristics that your brand embodies.

Creating a memorable and impactful brand identity requires the development of a strong brand personality. It distinguishes you from the competition and makes your brand more relatable to your target audience.

To create your brand personality, identify the key personality traits consistent with your brand’s purpose. Consider the emotions you want your brand to elicit and the personality traits that will assist you in achieving that. For example, if your brand is about innovation and pushing boundaries, you could embody a daring, bold and unapologetic personality.

The tone of voice you use will bring your brand personality to life. Spend time creating a description of your tone of voice including examples so that everyone who writes on behalf of the company knows how to bring the brand personality to life in communication piece they create for the brand.

For example, our daring, bold and unapologetic brand may announce an upcoming sale on social media like this: ‘Get ready for the most epic sale event of the year! Brace yourself for jaw-dropping discounts and unbeatable deals. It’s time to live boldly, shop fearlessly, and unleash your inner trailblazer.’

Consider your brand as a person with distinct personality traits, likes, dislikes, and quirks. You can give your brand persona a name and backstory to make it more relatable and engaging. Your brand persona should guide your communication strategy, ensuring your messaging and tone are consistent across all channels.

5. Write a brand positioning statement

A brand positioning statement succinctly defines how a brand differentiates itself from competitors.

To create a brand positioning statement:

  1. Identify what makes you different.
  2. Consider the benefits and value your brand offers and how it fulfills the specific needs of your audience.
  3. Distill these elements into a clear and concise statement that encapsulates your brand’s unique position in the market.

Here is a template and a completed example you can use as inspiration for creating your brand positioning statement:

  • Template: For [insert your target market] looking for [product, service or problem you solve], our [product/service] is a [name the category] that does [the key problem-solving capability]. Unlike [primary alternative], we [key differentiator].
  • Completed example: For discerning home renovators seeking innovative design solutions, our architectural firm offers a visionary approach to transforming spaces. Our designs are a fusion of art and functionality, redefining the category of residential architecture. Unlike other architects, we seamlessly integrate sustainability principles into our designs, creating eco-friendly and energy-efficient homes that inspire and endure.

launch your brand identity

6. Choose a name and tagline

Your brand name and tagline are vital in shaping your brand identity and leaving a lasting impression on your target audience. Your brand name must be memorable and evoke your brand’s essence. It should reflect your brand’s purpose, personality, positioning and appeal to your target audience. Similarly, if you choose to have a tagline, it should be a concise, catchy statement that quickly communicates your brand’s value.

Consider your brand’s core values, target audience, and competitive landscape to create a compelling brand name and tagline. Brainstorm words, concepts, and associations that align with your brand’s identity and positioning. Remember to aim for clarity, simplicity, and relevance to your industry.

Think about using variations on your name, use something descriptive or invent a new word. Test different options with your target audience to gauge their response and refine your choices.

A great brand name and tagline example is IMAX, which used a combination of the words ‘image’ and ‘maximum’ for their brand. Their tagline ‘Think Big’ reinforces their brand identity, encouraging audiences to aspire to grander experiences and embrace the immersive and awe-inspiring world of big screen theatres.

7. Establish your visual identity

Your visual identity consists of your logo, colour palette, typography, and other graphic elements that represent and differentiate your brand.

Your logo and visual identity play a massive role in creating a strong and memorable brand identity. They are the visual elements that convey the essence and brand personality to your target audience. A well-designed logo and consistent visual identity can make a lasting impression and lead to better business performance.

The first step in developing your visual identity is creating a logo and selecting your colour palette. Your logo is the focal point of your visual identity and should be easily identifiable and memorable. The colours you choose for your brand can significantly impact how your audience perceives it. Colours can convey emotions and create a certain mood, so choosing colours that align with your brand’s personality and values is essential.

Your visual identity should include typography and other graphic elements such as patterns, icons and imagery in addition to your logo and colour palette. The typography you choose should be easy to read and reflect the personality and tone of your brand. It is also critical to select versatile typography that can be used in various mediums, such as print and digital.

There are a vast array of options for logo and colour palette design. You can try a DIY approach using intuitive (and sometimes free) online tools, but these have limitations in creativity, originality and their ability to represent your personality visually.

You could work with a graphic designer or engage a professional brand design agency with the expertise to help you clarify your brand’s purpose, positioning, values and personality and then bring it to life.

An excellent example of a brand that understands the importance of a strong logo and visual identity is Nike. The iconic Nike ‘swoosh’ logo represents movement and athleticism. It is instantly recognisable and serves as a symbol of their commitment to empowerment.

Nike’s visual identity extends beyond the logo, incorporating consistent use of bold typography, dynamic imagery, and a distinct color palette, creating a cohesive and powerful brand presence across all channels.

8. Create brand messaging

Brand messaging is a set of words and phrases that communicate your unique value proposition and personality.

Developing your brand messaging is a critical part of creating your brand identity. Your communication needs to be consistent, clear, and genuine. It should convey your brand’s distinct personality and values while connecting with your target audience, and to do this, you need to have decided ahead of time what phrases and words best achieve these goals.

An excellent way to do this is to create a messaging hierarchy, which is the order that you want to convey your brand’s messaging. For example, a key messaging hierarchy for a sustainable fashion brand could include the following levels:

  • Primary message: Fashion that cares for the planet.
    • Supporting message 1: Sustainably sourced materials and ethical production practices.
    • Supporting message 2: Stylish designs that don’t compromise on quality.
    • Supporting message 3: Join the sustainable fashion movement.
  • Call-to-action: Shop our eco-friendly collection and make a positive impact.

9. Put your brand identity into action

Once you have developed your brand identity, you can implement it across your website, social media platforms, advertising, and other physical and marketing materials. Building a strong brand identity and ensuring your messaging is memorable and resonates with your target audience require consistency.

This is where your brand style guide is useful. A brand style guide is a document that specifies how your brand should be represented across all channels. It explains how to correctly use your logo, colour palette, typography, and other visual elements. It also includes information about your brand’s messaging hierarchy, tone of voice, and specific words or phrases to use or avoid.

Every customer touchpoint should reflect your brand’s identity, from your website to social media pages to business cards, uniforms, signage and brochures. Ensure consistency across all channels by having a brand guide that helps to consistently maintain your brand’s identity.

10. Monitor and refine your brand identity

Developing a successful brand identity is an ongoing process. After establishing and implementing your brand identity across all channels, you need to monitor it over time. Your business and target audience may evolve, and your brand may need to adapt. You might need to improve your messaging, change your visual identity, or even redefine your brand’s purpose.

Monitoring your brand identity with your target audience helps assess its effectiveness and make any necessary changes. You could undertake surveys, focus groups, or other market research, or run various marketing campaigns to see what brings the best results. Gathering data and feedback can provide valuable insights into how customers perceive your brand and what changes may be required.

Ready to create your brand identity?

A strong brand identity builds credibility and customer trust, increasing brand recognition and loyalty. Take the time to invest in your brand identity, and your company will thrive.

By following the steps outlined in this guide, you can try your hand at developing a brand identity for your business, although many companies outsource this important task to branding experts. If you’d like to see how this might work for your business, get in touch for a free introductory chat.


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]]> https://liquidcreativity.com.au/create-successful-brand-identity/feed/ 0 How To Conduct A Brand Audit: A Step-By-Step Guide https://liquidcreativity.com.au/guide-to-conduct-brand-audit/ https://liquidcreativity.com.au/guide-to-conduct-brand-audit/#respond Tue, 18 Jul 2023 01:49:38 +0000 https://liquidcreativity.com.au/?p=23985 Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

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how to conduct brand audit

BRANDING


How To Conduct A Brand Audit: A Step-By-Step Guide






To do a brand audit, you need to define your brand, analyse your market position, review your visual identity and messaging, evaluate your brand’s touchpoints and make an action plan. Brand audit checklists, templates and tools can help.

That sounds like a lot. But in this step-by-step guide, we’ll help you through the process and share expert tips to make it easier. Let’s begin by explaining brand audits and why you need to do one.

What is a brand audit?

A brand audit is an evaluation of your branding efforts to identify gaps, strengths, weaknesses, and opportunities for improvement. It helps to ensure your branding aligns with your goals and resonates with your audience.

Regular brand audits are essential for companies that want to build a solid and successful brand.

Our brand audit process systematically examines brand identity, market position, visual identity, messaging, and touchpoints. Following this approach will help you conduct a comprehensive brand audit to get valuable insights into your branding efforts.

why you need to audit your brand

When should you do a brand audit?

Here are seven situations when a brand audit might be needed:

  1. If you feel your brand no longer represents your business
  2. To help you decide if your brand needs a minor refresh or a complete overhaul
  3. If you are expanding your products or services
  4. If you are making a geographic move
  5. If you are undergoing a merger or acquisition
  6. If your sales have dropped off or your marketing isn’t achieving results
  7. If your brand developed organically without a strategy behind it

Brand audit process

Here are the steps you can take to audit your brand:

  1. Define your brand
  2. Analyse your brand’s market position
  3. Review your brand’s visual identity
  4. Audit your brand’s messaging
  5. Evaluate your brand’s touchpoints
  6. Make an action plan and monitor progress

brand audit process

1. Define your brand

The first step in conducting a brand audit is to define your brand. This step comprehensively examines your brand identity, vision, mission, values, and personality to ensure your branding efforts are delivered consistently, align with your business goals, resonate with your target audience and build customer loyalty.

A. Clarify your mission and vision

Your mission and vision should drive all that you do. Your mission is your purpose. It’s a statement about what you want to achieve. The vision is the future goal. Think of it like a road map to achieve your mission. Defining your mission and vision will take some deep thinking and time, but it’s highly worthwhile because it sets the tone for your entire business.

B. Document your brand identity

Your brand identity incorporates your brand name, logo, slogan, other visual components and the tone of voice of your written content. Your brand identity must be appealing to your customers. It also must be presented consistently across all platforms, like your website, social media profiles, ads and stationery. It’s useful to document your brand identity in a brand guidelines document so all brand materials can be created with the same consistent identity.

C. Detail your brand values

Your brand values are what your company stands for. They address the convictions and rules that guide your brand’s behaviour. Defining your values and ensuring they flow through every part of your business is essential to build customer trust and brand loyalty.

D. Assign your brand personality

Brand personality is the human attributes and characteristics that address the brand’s image and voice. You should always ensure every customer touchpoint is delivered with your defined brand personality in mind.

2. Analyse your brand’s market position

The second step in conducting a brand audit is to analyse your brand’s position in the market. This step involves comprehensively examining your brand’s competitive landscape, along with a SWOT analysis and consumer research. This step will help you better understand your brand’s market position, identify areas for improvement and develop a more effective marketing strategy.

A. Conduct competitive analysis

Conducting a competitive analysis helps you understand your competition’s strengths and weaknesses compared with your own. With this information, you can identify the gaps in the market and find out where you can place your brand compared to theirs.

Look at their brand positioning, product range, pricing, distribution channels, target audience, messaging and marketing tactics as a starting point.

B. Undertake a SWOT Analysis

A SWOT analysis helps to identify your brand’s internal strengths and weaknesses, along with the opportunities and threats in the external environment. Conducting a SWOT analysis is a structured way to help you better understand your brand’s market position and identify opportunities for improvement.

C. Perform consumer research

Doing consumer research helps you understand your ideal audience’s needs and preferences. The more you know about who they are, how they think and what they’re looking for in a company, service or product, the more you can communicate effectively with them.

Check your online reviews, do a poll on social media or set up interviews with your customers and ask in-depth questions. It will help you identify opportunities to create an effective marketing strategy or improve your existing one.

3. Review your brand’s visual identity

The third step in conducting a brand audit is to review your brand’s visual identity. This step thoroughly examines your brand’s logo and tagline, colour palette, typography, brand imagery and photography. Reviewing your brand’s visual identity ensures that your branding efforts are consistent, memorable and reflect your brand’s values and personality. This can help build brand recognition and loyalty and drive business growth.

A. Analyse your logo and tagline

Your brand’s logo and tagline are your visual identity’s most prominent and recognisable elements. Take time to assess if they are simple, memorable, reflect your brand’s values and personality, and appeal to your customers. Ask staff and customers for feedback and be prepared to update them if they’re no longer doing the job.

B. Scrutinise your colour palette and typography

Your brand’s colour palette and typography are crucial in creating a consistent and recognisable brand image. Therefore, it is essential to ensure they are consistent across all touchpoints and reflect your brand’s values and personality.

C. Review your brand imagery and photography

Once again, your brand’s imagery and photography should reflect your brand’s values and personality and resonate with your target audience. Spend some time checking that your imagery and photography are consistent and appealing because if they aren’t, it can hinder the success of your business.

4. Document your brand’s messaging

The fourth step in conducting a brand audit is to define your brand’s messaging. This step involves a comprehensive examination of your customer’s needs to ensure what you say and how you say it appeals to your target audience and effectively communicates your brand’s key benefits.

A. Examine brand messaging and tone of voice

Review your current marketing materials to analyse how you talk about your brand. Your brand’s messaging and tone of voice should be consistent across all touchpoints and reflect your brand’s values and personality.

B. Define brand messaging and tone of voice

Document the key messages of the brand to ensure that you are always talking about the brand and the products and services in the same way. Make sure your communications are consistent with the brand by linking your tone of voice to the personality and values.

5. Evaluate your brand’s touchpoints

The fifth step in conducting a brand audit is to evaluate your brand’s touchpoints to see if they are consistent, well-designed, and uphold your brand identity. You need to examine every contact point where your customer might interact with your brand, like your website, social media accounts and marketing, as well as the customer experience, your physical store or offices and customer service channels.

By evaluating your brand’s touchpoints, you can identify areas for improvement and ensure that your branding efforts effectively build brand recognition, loyalty, and advocacy to drive business growth.

A. Review website content

Your website is often the first touchpoint for potential customers, and making a good impression is essential. First, check that your content is well-organised, easy to navigate and optimised for search engines. Then, make sure your website clearly communicates how you will help customers.

Ensure your messaging is consistent and quickly gives people the information they need. Try to ensure you’ve demonstrated that you understand precisely what they need and show them how your product or service delivers.

B. Investigate social media content and engagement

Your social media presence is crucial in building brand awareness, engagement, and loyalty. Check that you are posting information and imagery on your social media that’s engaging, informative and reflects the business’ personality, messaging and vision. Ensure you engage with your followers promptly and authentically in the brand’s tone of voice.

C. Evaluate your marketing efforts

In addition to your website and social media, you need to analyse all other marketing for consistent branding. Look at emails and newsletters, advertising, events, sponsorship, and public relations activities and see if there are opportunities for improvement.

D. Study your customer journey

Your customers’ experience with your brand can significantly impact their brand perception and their likelihood of becoming repeat customers or advocates. Therefore, you must ensure that your customer journey is well-designed, easy to navigate and a positive experience.

It’s also important that your brand’s values and personality are consistently delivered throughout. Customers will go elsewhere if your in-store service doesn’t live up to your website’s friendly and welcoming tone.

6. Make an action plan and monitor progress

The sixth and final step in conducting your brand audit is to create an action plan. It should identify all the areas for improvement that you uncovered in your audit. Ensure you prioritise your action plan and allocate the right resources to get it done. Hire expert help if you need it. Monitor your progress to see if your changes help you achieve your goals.

Brand audit checklist and template

A brand audit checklist and template can help ensure your brand audit is comprehensive, thorough, and effective.

A. Importance of having a brand audit checklist

A brand audit checklist can help you stay organised and cover all the necessary components of a brand audit. It can also help you identify improvement areas and develop actionable insights to improve your branding efforts.

B. Examples of brand audit templates

Many brand audit templates are available online, and you can choose one that best fits your specific needs and objectives. Some examples of brand audit templates include a SWOT analysis template, a brand identity audit template, and a customer experience audit template.

When selecting a brand audit template, it’s essential to ensure that it covers all the components of a comprehensive brand audit.

Auditing your brand is crucial in building a solid and recognisable brand. By following the five steps outlined in this post and using a brand audit checklist and template, you can ensure that your branding efforts effectively communicate your brand’s values and personality and drive business growth.

Brand audit tools

Conducting a brand audit can be complex and time-consuming, but many tools are available to help make the process easier and more efficient. Here are three tools that can be especially helpful in conducting a brand audit:

A. Brand audit software

There are many different tasks to complete for your brand audit. One of the best ways to ensure you don’t miss any necessary steps is to set up a project in a task management app. Examples of task management software that you could use to manage your branding audit project are Monday, Asana and Trello.

B. Analytics and data visualisation tools

Analytics and data visualisation tools can help you to track and analyse your brand’s performance metrics, including website traffic, social media engagement, and customer satisfaction. In addition, these tools can help you identify improvement areas and develop actionable insights to improve your branding efforts. Examples of analytics and data visualisation tools include Google Analytics, SEMrush, and Tableau.

C. Survey and feedback tools

Survey and feedback tools can gather feedback from customers and stakeholders about their perceptions of your brand. These tools can help you identify improvement areas and understand how your brand is perceived in the marketplace. Examples of survey and feedback tools include SurveyMonkey, Typeform, and Qualtrics.

Ready to tackle your brand audit?

A brand audit is essential for any business looking for ways to improve its results. By following our step-by-step process, you can ensure that your branding efforts effectively communicate your brand’s values and personality, differentiate your brand from competitors, and drive business growth.

Remember, brands evolve over time, so a brand audit isn’t a set and forget task. A successful brand requires ongoing effort and attention, so you may need to revisit and refine your branding as your business evolves.

If you’d prefer to use a branding expert to complete your brand audit, please reach out for a free introductory chat.


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]]> https://liquidcreativity.com.au/guide-to-conduct-brand-audit/feed/ 0 How to Add Value to Your Brand and How to Communicate This to Your Customers https://liquidcreativity.com.au/how-to-add-and-communicate-value-your-customers-will-recognise/ https://liquidcreativity.com.au/how-to-add-and-communicate-value-your-customers-will-recognise/#respond Thu, 01 Apr 2021 09:56:49 +0000 https://liquidcreativity.com.au/?p=17866 Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

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How to Add Value to Your Brand and How to Communicate This to Your Customers

BRANDING


How to Add Value to Your Brand and How to Communicate This to Your Customers



For any successful business, their brand is one of their most valuable assets. To reach this point requires a commitment to building a truly exceptional brand in the first place. Not only do you need to create a brand identity that makes you stand out, but you also need to communicate to your customers the value that your brand represents.

So, if you want to go about doing just that, read on for our guide.

What does it mean to add value to my brand?

‘Adding value’ can be a problematic term to define fully. There are lots of different ways you could conceivably add value to a product or service. You can make it more financially appealing. You could provide a more efficient service. Or you could change the design aesthetics.

With so many different things falling under the same title, it’s essential to carefully consider what is really meant by adding value to your brand.

When you’re considering your brand’s value, you need to put yourself in your customers’ shoes. Their opinion is the most important one. With that in mind adding value to your brand means creating a product/service and experience that solves your customers’ problem. The way that you do that should prioritise the features and aesthetics that your customers most highly rate.

What is customer perceived value?

When it comes to anything relating to your brand, the most important critics are your potential customers.

When they look at your marketing and all your messaging, they will come to an opinion about how much value you can offer them. This is usually a balance between the benefits they get from choosing you and the cost. When your customers weigh these points, they will determine the value of your brand.

It’s important to remember that what customers are most often looking for are solutions. For instance, you don’t buy a hammer to have a hammer. You buy a hammer so you can put nails in a wall. What this means is that a large factor in the calculation of customer perceived value is going to be a judgement of how well your solution will work for each customer.

Adding extras to your solution might seem like a shortcut to increasing your customer perceived value. However, if the extras are of no use to your customers, they won’t alter the value at all. For instance, I wouldn’t value a hammer anymore if it also played music – that’s not what I need a hammer for.

Competing on value or competing on price?

It can be easy to get sidetracked into focusing only on price. When asked to picture a ‘value’ item, many people picture discount or cheap options. However, there is a lot more to value than just the cost.

The price of your product should absolutely be considered when you are thinking about the value you’re offering. Pricing yourself at the lower end of the marketplace can also be a reasonable way to compete. Doing so does place you on a certain track, however.

If you decide to complete on price alone, then you are deciding to offer not only a low priced solution but in most cases a low-value one as well. Otherwise, you’ll be hard-pressed to actually make a profit.

Choosing to compete on value instead of price means that you can make a better quality product and price it accordingly. By focusing on the value, you can get out of the race to the bottom and not only create something that your customers want, but also place yourself in a position to have larger profit margins.

You need to clearly understand which type of company you are. If you are focused on providing value, you will be marketing towards a different type of consumer than if you choose to compete on price alone. Knowing who you are marketing to is a vital component of any brand strategy.

Understand value with market research

Because the value of what you’re selling is very much in the eye of your customers, it’s vital that you carry out thorough research. In order to give your customers a product they value, you need to clearly understand what is most important to them.

Market research is a vital piece in developing your brand strategy. It is something that you should also regularly return to. Customers’ opinions change, and so does the competition. In order to continue to offer a solid value proposition to your customers, you need to continue to check in with them about what they want and need. If their priorities change, then the perceived value of your solution can also change.

Make social listening a habit

It can be tempting to rely on numbers to assess the effectiveness of social media offerings. However, if you just look at the numbers of followers, likes, and #tags, you’ll be missing out on a wealth of useful information.

Social media gives you the ability to look at the broader background to your customers. You can see what they care about, what they have to say about your company, and what the rest of your industry is doing.

Taking the time to listen to your followers can provide you with valuable insight. It also gives you the opportunity for more personal interactions. Both of these are ways to add to the value of your brand. You can use these insights to tailor your solution to your customer’s needs, and you can make them feel heard. There is no better way to build loyalty and buy-in than that.

Show your customers you ‘get’ them

Because value is a rather intangible quality, it means that there are a lot of less obvious components to it. Whether or not a brand aligns with a customer’s ideals and world view can be a large contributing factor to how much value a brand is perceived to have. By showing your customers that you have a shared view of the world, you can raise your estimation in their eyes.

A recent example of this is how large brands responded to the BLM movement that followed the death of George Floyd. P.E. Nation posted supportive messages about equality on Instagram. Aesop shared the names of other black people who had been killed by police and made donations to relevant charities.

Both of these were marketing decisions.

P.E. Nation received a fair amount of backlash. Many of their customers pointed to their lack of action and their vague messaging. At the same time, Aesop got a lot of positive reactions. Their messaging was more specific, and they did something, which showed a better understanding of how their customers felt.

Create (and deliver) a brand promise

When customers choose your brand, they should know exactly what to expect. One of the best ways to communicate your brand’s most important value proposition is through a promise. This makes it clear to your customers what you value most. It’s a quick way for them to assess if your views on what’s important matches theirs.

However, there is absolutely no point in making a promise if you are unable to keep it. If you say you are going to do something, it is important to make sure you do all you can to keep your word. If you don’t, it will get out, and that will be what your brand becomes known for.

Improve the user experience

As we’ve explored, value goes far beyond money. In fact, one of the most valuable things you can offer your customers is time. If you can find ways to save them time or make the time they spend using your product easier and more pleasant, then you will be adding a large amount of value to your offering.

Focusing on your users’ experiences will identify places where you can smooth things out. Creating value is all about seeing things from your customers’ point of view. Streamlining and improving all aspects of your customers’ experience is an important tool for building the value of your brand.

Emphasise unique qualities

When you’re competing in a crowded market, it’s important to know what makes you stand out from the crowd. This means taking the time to get to grip with what your competitors offer and then highlighting what it is that makes you unique.

By making a point to tell your customers about what makes you different, you’re also telling them about how you are the better value option.

Humanise your business

As a species, we have an innate desire to form social bonds. We’re so good at it that we see faces in everything from clouds to the dirt on a truck. When it comes to marketing, you can use this desire to form bonds to help build your brand. The easier you make it for your customer’s to form a relationship with your brand, the stronger that relationship will be.

There are lots of easy ways to bring the human touch to your brand and elevate it from being a faceless corporate entity. But, before you go running out to find the perfect face for your brand, why not instead make use of all the people who already have.

Using your real employees in their real workspaces is a great way to bring some life to your brand. You can be a little playful and let some of your employees’ personalities shine through as well.

Your employees are your greatest resource when it comes to humanising your brand. They are ideally placed to be the ambassadors you need. They know your company and hopefully are invested in your company’s success.

When possible, try to interact with your customers on a personal level. This can be as simple as personalising your automated mailings; it’s a lot easier to feel positive about an email when you’re addressed by name rather than as ‘valued customer’.

Deliver value before and after the sale

When you’re thinking about the value you offer your customers; you need to think about their entire experience. When value is behind your offering, you need to make it a core part of everything you do. It can be tempting to simply focus your efforts on small sections of the user experience.

It’s not uncommon to fall into the trap of focusing solely on the product or the sales experience. However, customers will focus on the aspects of their experience that are ‘less than’. It’s no good having an amazing sales experience if the after sale care is sub-par. If you set your brand up as the best value choice, you need to consistently deliver on that promise.

Involve customers behind-the-scenes

Customers love to feel like they have a real connection with their favourite brands. The better they know your brand, the more loyal they will be and the better they will be as a brand ambassador. There are two great ways to achieve this.

The first is to invite your customers to see what happens behind the scenes. This can be as simple as creating some videos that show some of the unseen aspects of your company. Giving customers this sort of behind the scenes access makes them feel more invested in your company.

The second way to get customers involved is to ask for, and make use of, user-generated content. People love to see their pictures and content featured. So, if one of your customers makes something great, then why not ask if you can use it. Or ask all your customers to share pictures or videos of your product. It’s a cheap and easy way to create a buzz and to help turn your customers into ambassadors.

Communicate to employees, not just customers

It’s vital that before you tell your customers something, you first tell all of your employees. This is a step that can be easy to forget. Doing so can cause a lot of problems and make your company look unprofessional.

One big reason for doing this is so that your employees aren’t blindsided. If you make a promise to your customers about something, then you can guarantee that it’s going to come up during a sales pitch or a customer service call. If your employees don’t know what the customers are talking about, then it causes problems for everyone. You employees feel like they’ve been left out of the loop, and your customers lose confidence that you’ll follow through on your promises.

Another reason why it’s important to communicate with your employees is that consistency is a massive component of building an effective brand. All of your employees will have some contact with customers or potential customers at some point, so it’s important that they all give the same message.

If every point of contact a customer has with a company gives them a different message, then they won’t feel certain about what the brand is actually offering.

Related Questions

What is customer lifetime value?

Customer lifetime value is a way of looking at how much profit you make from a customer over the whole relationship. It moves you beyond the purchase to purchase value of each interaction. It’s important to consider because it gives you a better projection of your long term profits from each customer.

Recruiting new customers is more expensive than selling to existing customers. So you want to try and maximise your customer lifetime value. If your customer lifetime value is significantly lower than you expect, this can be an indication that there is a problem with your customer experience.

Keeping an eye on your customer lifetime value can warn you if you need to make any changes to your business model, or if changes you’ve already made are effective.

How can I differentiate my brand from competitors?

If you are in a crowded marketplace, it’s important to stand out from the crowd. There are a few different ways to do that. In order to decide which is best for you, you’ll need to invest some time assessing your competitors and comparing your offering to theirs.

The best way to differentiate your brand is to identify what makes you unique. What do you offer that no other competitor does? If you can identify a unique feature, then this should be the focus of your messaging to customers. This allows you to build an identity as the company that does ‘x’.

If there is no definitive feature that you can point to make your company stand out, you can instead look at your position in the market. Are you the lowest cost option, or are you the high-quality deluxe option? You can use your price point as a means to differentiate yourself.

A final option to differentiate yourself is to find your voice. If your brand has a unique and individual voice and message, that can be enough to make you stand out. This comes from some clever and conscientious branding. In fact, however you differentiate your company from the rest; it will rely on having an effective branding strategy.


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]]> https://liquidcreativity.com.au/how-to-add-and-communicate-value-your-customers-will-recognise/feed/ 0 A marketing expert’s tips on simplifying business decision making https://liquidcreativity.com.au/a-marketing-experts-top-tip-to-simplify-business-decision-making/ https://liquidcreativity.com.au/a-marketing-experts-top-tip-to-simplify-business-decision-making/#respond Tue, 30 Mar 2021 09:04:03 +0000 https://liquidcreativity.com.au/?p=17859 Your brand positioning is the key to making business decisions streamlined. Here are our expert tips on how to use it to your advantage.

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A marketing expert’s tips on simplifying business decision making

BUSINESS

A marketing expert’s tips on simplifying business decision making



Business decision making is a vital part of any company. Modern management depends on the ability to make better decisions, and these decisions sustain the activities of the entire business. Decisions need to be made at every single level of management, and many employees are required to make critical business decisions on a regular basis.

These decisions are integral for ensuring the organisation’s goals are being achieved, but making these decisions isn’t always easy.

In most cases, business decision making requires you to identify the goal you want to achieve, collect relevant information, and weigh up all the options before making a final choice. Decision making can be difficult, and many different factors need to be considered when you are making business-changing choices.

We are here to share our marketing expert’s top tip to help simplify business decision making. Brand positioning is an effective strategy, giving you and your team the ability to make better decisions for your business.

In this guide, we will look into what brand positioning is, how to determine it, and how it can help your decision-making process.

What is brand positioning?

Brand positioning is a term that is thrown around a lot by marketing professionals. It defines what your brand stands for and is the reputation that your business will be known for among consumers. Brand positioning allows a business to differentiate itself from the competition and stand out from the crowds.

Brand positioning can help boost brand awareness, justify pricing and communicate the value of a product or business. Some people describe brand positioning as the space that a company owns in the minds of its consumers. Every business will have a brand position, whether it has proactively created a strategy for it or not.

When your business can position itself in the right way to consumers, it can help to create a major advantage in the industry. Brand positioning leads to market differentiation and highlights the uniqueness of your product or company. This marketing strategy can be used to demonstrate how one of your products solves a specific consumer problem in a better way than competitors.

A clear brand position will provide your customers with the answers they need to make purchasing decisions. The ability to make better decisions is an often-underestimated benefit of brand positioning.

How do I figure out my brand’s positioning?

Figuring out your existing brand positioning and deciding if it is the right strategy for your business isn’t always an easy task. Your brand will already have a position in consumers’ minds, whether you have done this on purpose or not.

In order to figure out what your brand positioning is and what it should be, you need to spend some time researching your industry. Look at your competitors and figure out what brand position they have chosen, and how well that is working for them. Once you know where your business sits among its competitor set, you can determine a position that will help your brand stand out.

Your brand position also needs to be authentic to you and reflect your values as a company. Look at your business story and mission and incorporate all your values in your brand positioning strategy.

Think carefully about your target audience and define your market so that you can create a brand position that is relevant to them. Figuring out your brand positioning is ultimately about figuring out what makes you different from the rest and what value you bring to your customers.

How does brand positioning help with decision making?

Having solid brand positioning is vital for effective decision making. When you know exactly who your business is, what it stands for and how it fits in customers’ minds, you can make decisions to help the brand flourish.
If you want your team to be able to make better decisions on a daily basis, then you need to keep your brand positioning in mind. It should be used as a base for every business decision that is made.

When you consider if a decision fits with your brand positioning, it can help you to make more effective choices that will lead to success. There are many reasons why brand positioning helps with decision making;

Guides strategic decisions and marketing mix

Brand positioning can help to guide strategic decision making. Your ability to make decisions that will truly help your business thrive can be improved when you keep your brand position at the core of everything you do.

Strategic decision making is all about setting yourself up for long term success and meeting longer-term goals and visions for your business. When you have your brand positioning as your reason and base for every decision, you will be better able to clarify the bigger picture. This will help your business to align short term plans into a deeper and broader mission for your brand.

Your marketing mix also needs to be aligned with your brand positioning. If you are defining your marketing mix elements, then your brand positioning needs to be at the forefront. Once you know your brand’s positioning, the most effective elements of the marketing mix will be more straightforward and easier to identify.

If you have an inconsistent marketing mix compared with your brand positioning, then it can lead to confusion over your products and business. Starting with your brand position in mind, and then identifying your marketing mix will help keep your business decisions on track.

Helps evaluate partnerships and opportunities

Businesses regularly have to make decisions about the partnerships and opportunities they pursue. Choosing the wrong partnerships can harm your business and affect how consumers perceive you.

When you keep your brand position in mind when deciding potential opportunities and partnership, you can focus on the ones that will truly benefit you.

The brand position provides some much-needed clarity in the bigger vision for your company, helping you to decide on the partnerships that are right for business.

You only want to partner with others that fit with your brand positioning strategy and share your values. A business should only choose to take opportunities that reflect these elements of their brand as well. If you are presented an opportunity that doesn’t align well with your brand, then keeping your positioning strategy in mind will help you understand why it isn’t the right choice.

On the flip side, partnerships and opportunities that fit well with your brand position are easy to make decisions about as you can clearly see the benefits to your business.

Provides framework for market research

Market research is absolutely essential for effective decision making. It provides a base of knowledge for decisions to be made upon. However, just going out and doing any market research you possibly can won’t help your business make educated decisions.

Your market research must be relevant and accurate to your consumer base and industry. Having a solid brand positioning strategy gives you a framework for your market research. It is a starting point that you can build upon, to ensure that your efforts are being focused in the right place.

When you and your teams know exactly where your business sits within its competitor set and what your vision for the brand is, you can make better decisions when it comes to market research. There is no need for conducting research on companies that are not direct competitors of yours, and no use for researching consumers that aren’t in your target market.

Brand positioning sets out these elements so that your market research can be carried out effectively and successfully. That market research can then improve your ability to make better decisions for your business.

Enables better leadership throughout your business structure

No matter the size of your company, leadership is vital for success. When it comes to making decisions, business leaders are usually very involved. Brand positioning can improve leadership throughout the business structure. This is because it ensures that everyone is on the same page about the business and its goals.

No matter the level of seniority in the business, leaders should all have the same brand position at the forefront of their minds. When every manager in the company is focused on the same goal, they will be able to make more consistent leadership decisions.

A well-understood brand positioning strategy helps leaders right across the business to make decisions with the same goals in mind. When this brand position is then filtered down into every employee and member of the team, it ensures the entire business structure will keep it at the heart of everything they do.

Companies that are able to keep their position and branding guidelines consistent across the entire business are better placed to make effective and successful decisions.

Attracts and helps evaluate new recruits

Brand positioning isn’t just about what customers think of your business, but also potential employees and partners. Having a strong brand position will help to attract the right talent to your business.

When the world knows who you are, what you stand for and what makes you different from the rest, you are more likely to attract the kinds of employees that reflect your values. The people you hire are one of the most important assets to your business, and it is vital that they blend into your brand position.

Brand positioning will also help you to make informed recruitment decisions. When you use your brand position to evaluate potential new team members, you can make sure you hire individuals that resemble your values and goals.

Employees reflect the brand’s messaging, especially if they are customer-facing. When you incorporate brand positioning into your recruitment decision-making process, you will be able to hire the best people to help your business grow.

Assists collaboration with creatives and partners

When your business has a well-defined brand positioning strategy in place, you will have the ability to make better decisions when it comes to communication. Working with creatives and partners, whether it be designers, copywriters, photographers or something else entirely, requires a solid understanding of your brand and values.

Creatives and partners will be better able to evoke the emotions of your business and its customers when they understand your brand position.

If you are deciding which marketing campaign, collateral design or publication to work with, your brand positioning can help you find the right choice. A business that has more focus on where they are going will be better placed to make impactful decisions.

A successful brand strategy will narrow your audience and market and highlight your unique selling points. This makes decisions easier and simpler because it eliminates a lot of the other options on the table.

Support brand longevity and long term success

A well planned and defined brand positioning strategy will provide business decision-makers with a compass which will help to steer all long term decisions in the right direction. When your brand is positioned correctly for success, your longevity will be supported.

An effective branding strategy will impact your brand personality, communication, core messaging, identity, tone of voice and much more. All of these aspects help contribute to the long term success of your brand.

When every member of your team has your brand’s positioning strategy as a basis for their decision making, they will inevitably make choices that are better for your business’ long-term future. A good brand positioning strategy will map out all the attributes needed to help support brand longevity and long term success.

The ability to make better decisions comes from a brand positioning strategy that sets out who the target market is, the unique selling points of products, and the values of the business.

What kind of brand positioning documents should my business have?

If you are looking to improve your brand positioning and creating a strategy that will help your business decision-making processes, then you will need to implement some documentation. Brand positioning statements are the most common options for documents for a brand strategy.

A brand positioning statement is a short description of your business, product or service, and its target market. It will also include how your product or service fulfils the need of the defined target market. These statements are essential internal tools for determining all marketing efforts and supporting decision making.

  • The purpose of these brand positioning statements is that they clearly define;
  • Your customer base and who your business serves
  • Your product offering and how they serve your market
  • How your products help your market resolve a problem
  • Why your business does what it does
  • How your business is different from the rest of the industry

Brand guidelines are another set of documents that can help to support brand positioning, and they usually provide all the information related to your brand identity. Brand style guides usually include a brand story, logo guidelines, colour palettes, font and typography, image guidelines and any other vital branding information.

Related Questions

How can I tell how customers perceive my brand?

How your customers perceive your brand is known as brand perception. It is an important part of brand positioning but measuring it can be a challenge. There are a few ways that you can tell how customers perceive your brand, and it is important to track this over time;

  • Focus Groups: Focus groups have been around for years, and they are an effective way of investigating what people think of your business and products. They reveal the positives and negatives of your brand and help you gauge how customers feel.
  • Perception Surveys: Sending surveys to existing customers and potential new ones is an effective way of learning how they perceive your brand.
  • Social Media: Tracking mentions and reactions across social media channel is an easy way to determine how customers view your business. Checking reviews and comments on your pages and posts can provide useful insights.

What does it mean to have a premium product?

Premium products are often thought of more highly than others on the market and are a way that some brands choose to position themselves. There are many questions around what makes a product ‘premium’, but in most cases, it comes down to quality and price.

A product that is perceived as being premium is usually higher in quality than the others on the market and has a price tag to reflect this. Consumers are generally happy to pay more for a premium product because they believe they are getting a higher quality option.

Positioning your brand as a premium product is effective for justifying a premium price. These products are often sold in upmarket stores and only available in high-end shops. They must have the quality to match, as consumers will expect more from a product that is perceived as being premium.

Every industry and market will have a range of premium products and budget products, each with their own features and price points. Each brand in these industries will need to position their products in the correct place within the market.


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]]> https://liquidcreativity.com.au/a-marketing-experts-top-tip-to-simplify-business-decision-making/feed/ 0 10 Questions that are key to understanding your business https://liquidcreativity.com.au/these-10-questions-are-the-key-to-understanding-your-business/ https://liquidcreativity.com.au/these-10-questions-are-the-key-to-understanding-your-business/#respond Tue, 30 Mar 2021 09:01:44 +0000 https://liquidcreativity.com.au/?p=17869 If you want to run an effective business, you must clearly understand your strategy and where you stand in the market. Here are the ten big questions that you need to consider.

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10 Questions that are key to understanding your business

STRATEGY

10 Questions that are key to understanding your business



If you want to run an effective business, you must clearly understand your strategy and where you stand in the market. If you want to have a strong overview of your business, there are ten big questions that you need to consider.

Having the answers to these questions will help you to make consistent and effective decisions.

Why is it important to better understand my business?

The better you understand the big picture of your business, the better placed you are to react to change. If you aim to grow your business, then you will also need this information in hand. Not only will it let you keep everything moving in the right direction; it will also mean you can talk about your business to investors or prospective customers with confidence.

Why was the business founded?

It’s really important to keep your eye on why you founded your business in the first place. Having the why behind your business gives you more credibility and gives you a mission. Both of these things make it easier to recruit and retain talented employees.

The story of the why behind your business is also useful for attracting more customers. When people know the story behind your business, they feel more connected and engaged.

]The other reason you should be able to answer this question is that it goes to the very heart of what your business does. Most businesses are created to solve a problem. It’s only by knowing the ins and outs of the problem you are trying to solve that you can effectively identify and then market to your customers.

What are the business’ current goals?

Whether you’re looking to grow your business or just hoping to maintain the status quo, it’s important to have short term goals. These should, ideally, be well-defined goals.

The best goals are SMART ones. That means your goals are Specific, Measurable, Achievable, Realistic and Timely. In other words, you have a specific goal in mind that you can measure so, you know if you’ve achieved it or not.

It should be something that you can actually achieve, and you have some control over. Finally, you should have a time period in mind over which you’ll work towards it. At the end of that period, you’ll review and revise your targets.

Depending on your company’s size, you may just have overarching goals for the whole company, or you might have specific goals for diffraction teams. It’s important that everyone knows what these are, as they will keep you moving in the direction you need.

Where do we want to be in 5, 10 and 20 years’ time?

Short term goals are important for driving the direction of your company on a day to day basis. However, it is vital that you also take some time to consider where you see your company in the more distant future.

If you can describe where your company should be in 5, 10, and 20 years, that will give you a roadmap and a vision that the whole company can get behind.

Obviously, your long term goals don’t need to be as specific as your short term ones. We are all very aware that life can throw some highly unexpected curve balls. But these big overarching goals make it clear to everyone where the company is pointing.

Once you have your long term goals decided, you should make a point to plan to revisit them. Thinking about them once a year is a good idea. It allows you to check if you’re still all pulling in the right direction. It can also identify if you might need to reconsider where your company is going.

Who is our target customer?

No matter what you’re selling, you must know who your customer is. The more specific you can be about who your customers are, the better your chances of successfully marketing to them.

When you think of your target customer, you should be able to be hyper-specific about them. It can be helpful to create a profile of your ideal customer. From this, you can develop a really clear picture of who it is that you’re selling to.

However, it is worth checking that the people who are buying from you match your picture of your target customers. It’s not uncommon for you to end up with a different customer demographic than you intended.

If that happens, it’s important to take some time and do some research. Find out as much as you can about who is buying from you. With that information, you’ll be much better prepared to make the tweaks you need to maximise your sales.

Who are our competitors?

To have a firm grip on your business, you also need to have a keen understanding of your competition. In some cases, it might be obvious who your competitors are, but there are often some surprises hidden when you start to ask questions.

The best way to get a clear idea about who you’re competing with is to ask your customers and prospective customers. Asking about other solutions they had considered might help you identify exactly who you’re competing against.

Not only do you need to know who you’re competing with, but you also need to know what they are offering and how it is different from what you have. Going through the sales process with a competitor and trying out their solution can be really important. It can give you insights into the ways in which you are different and ways in which you might improve what you do.

It can be easy to just put your head down and focus on what you’re doing. But, if you ignore the competition, you’ll be missing out on opportunities to improve and may eventually end up losing out on revenue as well.

Why do customers choose us over competitors?

It’s really important to know what persuaded your customers to choose you over the competition. Customers will often make a decision for reasons that you didn’t expect. If a large number of your customers have the same reasoning, then it’s important to know what that is.

For instance, if your customers like a small feature that you added a long time ago, and you remove it, then you might not only have unhappy customers, but you’ll also lose future sales as well.

Once you understand what you have that the competitors don’t, you are well equipped to focus your messaging on those features and benefits.

If you don’t know or have just made an assumption about why your customers choose you, it’s time to do some research. Canvas your customers and ask them to tell you why they chose your company.

Where does our profit come from?

This might sound like an obvious thing to know. However, it’s surprising how many business owners don’t know where the real source of their profits is.

For instance, if you sell one key product, as well as some smaller add-ons or accessories. You need to be clear about which of those brings in the most profit. If the biggest profit comes from the add-ons, then you need a different sales pitch that pushes customers to make those extra purchases.

If you look at your numbers and are surprised about where your money is actually being made, it can be a sign that you need to make a change. It’s all about making the most of the resources you have to get the best outcome.

A great example of this is Groupon. Groupon was originally the ‘little brother’ to a website called The Point. Andrew Mason started Groupon as a side project. When it became clear, which was the profitable idea, he switched his focus. This is why you’ve heard of Groupon, but you’ve probably got no idea what The Point was.

What unique resources do we have access to?

The resources you have determine what you can do and where your business will go. So it’s important that you take the time to audit what you have and all the ways that these resources can be used.

If the pandemic has taught business owners anything, it’s to look at their resources in new ways. The diverse range of companies who started to make PPE and ventilators show that knowing what you have and what you can do with it can open up many new opportunities.

Keep in mind that resources are not just physical things. It is worth taking some time to do an audit of the skills your employees have. Not only will this allow you to ensure that you are making the best use of them all, but it can also reveal new ways to work and may give you access to new ideas.

The added bonus is that taking the time to get to know your employees can make them feel more valued, especially if you are looking for ways to use their skills.

What kinds of data do we have access to?

Data is a powerful business tool. No matter what you do, you will be generating and collecting data even if you don’t intend to. If you can analyse and parse that data, it can give your business insights, help you to support your customers, and guide your business decisions.

Before you can do any of that, you need to know what you have. Data comes in a lot of different forms and varieties. The most important type of data you need to know if you have is personally identifiable data. If you have anything like this, you will need to make sure that you are storing it in compliance with data privacy regulations.

It’s a good idea to go through all the places that you store any data and label them. Make a list of what you need and what you don’t. There is little point in keeping complex data that you will never use, especially if you have to keep it securely. Once you’ve pruned the useless data out it’s time to organise, store, and use what you’re left with.

How are we communicating our unique value to customers?

Once you are clear on your USP and your value proposition, it’s worth checking that you are sharing that information with your customers. There are a lot of different ways to go about doing that, but you need to make sure it’s explicit and consistent.

In situations where you have one clear, strong feature that makes you stand out a good way to communicate that to your customers is to use a brand promise. When you promise your customer something in this way, it shows that you understand what they want and you are going to deliver it.

Just make sure that you are able to keep any brand promises you make. You can be certain that it will be all over the internet in no time flat if you don’t.

In your messaging, you’ll want to make sure that anywhere you mention your USP you are doing so in a prominent position. This isn’t something that you want to leave your customers to find. It should be at the heart of your message because it’s what makes you stand out.

A good way to check if your message is correctly aligned is to show some customers your material. Then ask them what the most important message is. If they don’t identify your unique value offer, then you will need to do some redesigning.

Related Questions

How can I better utilise customer data in my business?

Some of the buzz words floating around at the moment are ‘big data’ and ‘machine learning’. If you want to get people excited about what you do, these seem to be the terms to use. So, it’s a given that most companies and businesses are collecting as much data as they can about their customers.

However, the important part of the puzzle is knowing what to do with all the data you gather. Unless you really do have vast amounts of data and the technical knowhow, machine learning is unlikely to be the answer just yet.

When it comes to data, there are two big things you need to get right before you can put it to positive use. The first thing to focus on is how you are organising the data. If you just have sheets full of details and no way to process that information or analyse it for insights, then it’s not going to do you much good.

The second thing to consider is the safety of the data you have. There is nothing worse than having to tell your customers that you’ve lost control of their personal data.

Once you have your data organised and secure, you can start to look for ways to use it.

The most obvious use of all this data is to gain insights into who your customers are and why they are choosing your services. With that information, you can better tailor your marketing. You can personalise the communications with existing customers and focus your general marketing efforts in the right way.

Another way to make use of your customers’ data is to use it to help them. If you can provide insights to your customers that improve their experience of using your products or can prompt them when they might need to take action, it can build a more positive relationship. This sort of data use does need to be done with care. Done wrong, it can feel creepy.

What is the best method of setting business goals? 

The best goals are ones that are chosen with care. A good system for generating goals is to make them SMART (Specific, Measurable, Achievable, Realistic, Timely). With SMART goals, you have clear objectives, you can measure your progress, and you can have a specific timeframe to work on it.

Some schools of thought suggest that you should always set highly challenging and ambitious goals. The idea is that this pushes everyone to work harder. You might not reach your goal, but you will achieve more than you would with a smaller target. This is a philosophy that is best used only on occasion. Constantly missing goals and falling short can be draining. So can pushing your team to work at full speed all the time.

The best goals are ones that are reasonable and achievable. You should focus on something that is within your reach and that you have control over. You can always revise goals if it becomes clear that they were set too low. However, It is also worth taking some time to celebrate when you do achieve any of your goals.

The process of setting goals is an important one. However, what you do once you’ve picked your goals is just as important. In order to create accountability, it’s a good idea to share your business goals. This can help the whole company feel like they are working together, and it can be an invitation for more ideas on how to achieve your goals.


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]]> https://liquidcreativity.com.au/these-10-questions-are-the-key-to-understanding-your-business/feed/ 0 Is it the right time to rebrand? | The signs to look for https://liquidcreativity.com.au/is-it-the-right-time-to-rebrand-the-signs-to-look-for/ https://liquidcreativity.com.au/is-it-the-right-time-to-rebrand-the-signs-to-look-for/#respond Mon, 26 Oct 2020 07:22:11 +0000 https://liquidcreativity.com.au/?p=17744 When it comes to branding, change can be a difficult thing to master. How do you know when to rebrand? Here are just some of the indicators when a rebranding strategy may be precisely what your business needs.

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signs_that_mark_the_time_to_rebrand



BRANDING   |   POSTED ON 10.08.2020



Is it the right time to rebrand? | The signs to look for



No matter how iconic the brand, there always comes the point when you need to rebrand. Milestones can be a good opportunity to rebrand your business. However, there is no benefit to rebranding every year. Here are a few of the main signs that indicate you might want to plan a rebranding campaign as well as everything you need to know about rebranding.

What does rebranding involve?

The aim of rebranding is to change the image of your company. The main goal is to create a new identity that makes your brand stand out and resonate with your customers. Achieving this can be done in a number of different ways.

If you are making a big change and pivoting your company, then you might want to consider a new name. This can be helpful if you are trying to show that your brand has evolved, attract a new audience or reflect a more contemporary feel. Changing your name doesn’t mean you have to give up all the brand recognition you already have. However, it is something that should be done with care and consideration.

A less drastic change you can take when doing a rebrand is to change your logos and slogans. Again you can do this as minimally or radically as you desire. A small change, like picking a different font, can make a subtle difference to your image. For example, changing from a handwritten font to a serif font can be all it takes to shift your brand from an informal one to a trustworthy one.

Your style guidelines for all of your communication will need to be considered as well, during a rebrand. You may need to find a new voice to match the new image of your company. This is especially true if you are aiming to reconnect with your customers.

In order to know the scope and detail of your rebranding changes, you will need to do a lot of research and analysis. It may involve talking to your customers, doing a survey and talking to your employees. You need to really understand your internal and external brand – your industry, competitors, audience, values, personality, positioning, message as well as a clear direction and goal. You need to identify what you are trying to achieve. Also, think about exactly who you are, who you are trying to connect with and their perceptions and needs.

Finally, you need to consider your marketing, social media, website and how all the aspects of your new brand will work together to communicate your unique brand story and resonate with your ideal audience.

How often should I rebrand my business?

On average, a business rebrands somewhere between every 7 and 10 years. You can’t expect styling and communication trends to last any longer. Beyond that time, the world will have moved on significantly, and your brand will start to look stale. This is true even for brands that are aiming to look traditional or classic.

There are situations when you should rebrand in a shorter time frame. If you make a big change to your company, it can be necessary to rebrand sooner than you planned.

There is no fixed schedule for rebranding. Ideally, it should be as a reaction to the market and to your customer.

Your brand style and visual identity is outdated

As mentioned styles change. What looks fresh and modern now will look dated in 10 years. Sometimes it doesn’t even take that long for styles to shift dramatically. Even if on the surface, your branding fits with current trends, it can feel stale to your customers.
With just a little bit of market research, you can find out how people perceive your company. It can be worth undertaking this every now and then to identify when the mood is starting to shift. This can signal that it’s time to begin thinking about a rebrand to give your company an updated look and feel.

before and after rebrand

After the rebrand CSIA-brand identity

After the rebrand CSIA

rebranding CSIA

View the full rebranding case study for CSIA

Customer preferences have changed

The most important consideration when designing and communicating your brand, is what appeals to your customers. Your brand will be targeting a very specific group of people. Your brand needs to keep up with their preferences, regardless of what else is going on in the world.

Solicit feedback from your customers about their preferences and check to see how well you align with their desires and needs. If you’re sliding further away from their ideal image, then it’s time to put yourself back in their field of vision.

When the only thing that has changed is the preferences of your customers, you may be able to make minimal changes to reap large rewards.

The level of competition in the market increases

If your market place suddenly becomes filled with competitors, or a savvy new competitor enters the market, then you may no longer stand out or be as relevant to your audience. Your competitors may be appealing to your market in a clearer and more exciting way. They may be offering new technology, a new streamlined service or added value. You might find that you’re starting to lose market share.

Whenever the marketplace changes, you need to take steps to ensure that your brand maintains a unique identity that communicates to your audience. The more you understand and keep in touch with your audience, the more you can keep your brand relevant. Over time, the needs of your customers change so it’s important to keep up to date with what they want.

People’s needs change as other products and services enter the market and offer something unique or better. It’s no good looking like ‘a’ company in the sector. You need to look like the ‘the company for x, y & z’ in your sector. Understand what you stand for as a brand and communicate how you can help people. Rebranding helps a business connect with their customers to build stronger and longer term relationships.

You’ve lost control of the brand image

There are lots of ways your brand can signify something different than you intend it to. Your colour scheme might have been used in a prominent and viral video for something you don’t want to be associated with. Perhaps your brand has become the target of an hilarious but not complementary meme. Alternatively, it could be that your brand has just developed a less than favourable reputation over time.

Whatever the reason is that you’ve lost control of your brand, you need to try and take it back. Shifting your colours can be all it takes to distance yourself from another group or organisation.

In the case of a social media backlash, you have few options. You can try to have a sense of humour about the situation and move on gracefully. You can just try to weather the storm, and then quietly make some changes to your appearance. Just don’t try to fight it too hard, because that will just summon the trolls.

In the case of a bad reputation, you may need to do a whole overhaul and really look at what’s behind your bad reputation. If you just change your outward appearance but make no substantive changes, you’re quickly just going to end up back where you started.

Customers aren’t recognising your value proposition

Your brand does a lot of things for you. It should signal to your customer exactly what makes you different from your competition. If your customers are not able to easily discern what you are offering that goes above, and beyond your competition, then you have a problem.

Your brand should make your market position clear. You might personally favour a clean and simple brand style, but with the wrong choice of colour, for instance, yellow or orange, this might be signalling to your customers that you’re a youthful brand and tailored to a younger market. If this doesn’t align with your actual identity, then you’ll attract the wrong customers and the ones who find you, likely won’t stay.

Maybe the voice you are using for your communication also appeals to a younger market and doesn’t resonate with your more mature audience. Maybe the humour takes away from the seriousness or trust of the brand.

On the other hand, if your branding is in rich blues and purples and communicates the experience of the company, the quality materials and the detailed process, then your customers will likely view you as a premium option.

A preponderance of green, earthy tones and messages from a scientist and a blog with knowledgable and relevant topics, can be an indicator that you have a trusted, ecological or environmental aspect of your offer.

The colours you choose, the voice, images and depth of information can communicate so much about your company, so you need to really consider what the message is that you want your customers to hear. How do you want your brand perceived? How can your brand become aligned with the values of the business? Then look at your brand to identify how you can change it to send the message your customers are currently missing.

CNG_forward_thinking_brand_identity

Right_time_to_Rebrand_CNG_Rebrand_website

Right_time_to_Rebrand_CNG_website

View the full rebranding case study for CNG

Innovation has changed the marketplace

New technology and ideas can have a drastic impact on your company. It could even threaten the very existence of your business. If this happens and your company pivots and evolves then your brand needs to do the same.

For instance, if your sector takes a step towards digitisation or virtualisation, then your old branding may not be communicating innovation or forward thinking ideas and technology. Logos and colours that work well printed on paper as letterheads may not read on a computer or mobile screen. You now need to think how your logo and brand will be represented online across your website and all the social media platforms and online marketing.

Understand where your customers are now searching for your product or service. Are potential customers or clients viewing your website? If they are, remember this is now your shopfront and customers quickly work out whether they want to buy from you or not. It is very easy for them to click off your site and try another supplier if you don’t hold their interest or communicate what they need. People often now do their research online before they purchase so it’s important that your brand is representing your business correctly.

If you know that change is coming, then you should be proactive with keeping your brand aligned with where your business is going. You can’t just hope that your current choices will work and remain relevant.

It’s better to get ahead of changes than have to deal with the fallout when you start losing relevancy and market share. Fixing things in a hurry is not an effective business strategy for any aspect of a business. So why would you take this approach to marketing?

Targeting a new segment or demographic

Your brand should be targeted very specifically at a type of customer and demographic. If you are changing your target, or it has become clear that your product is actually appealing to a completely different consumer than you thought then this is the time to rebrand.

If you are doing a complete shift of your target customer, then you will probably be best served by completely overhauling your brand. You can relaunch yourself aimed solely at this new demographic. After all, most 20-25-year-olds aren’t going to be interested in the same things as grandparents and retired individuals.

If you are expanding your target audience, then this will need to be done with more care. When rebranding in order to add new demographics, you want to avoid alienating your existing customer base as you hunt for new customers.

That said, there will always be some push back and some negativity when you make a change. An initial negative reaction is not necessarily a bad thing. It can generate interest and drive more traffic. So, when you are making a change to expand your customer base, do be prepared for some push back from the existing customers.

You can cushion yourself against the pushback by planning for it. It helps to flag things you are doing for your existing customers as well as appealing to your new ones.

Entering a new market

Your brand is a representation of who you are and what you have to offer. It should be optimised for the marketplace you exist in. So, if you are looking to move into a new market, you will need to take a long hard look at how well your existing branding will work in this new marketplace.

There may be some features you can keep or adapt. It is unlikely though that you will be able to make a smooth and effective transition to a new market without undertaking at least some level of rebranding.

Another large consideration when entering a new market is that you will need to carve out a piece of the market. You need to make it clear that you fit into the niche you are moving into, and you will also need to make it clear how you stand out from the existing options. As the new proposition, your branding will need to be on point to attract attention and to move customers who have already made a decision.

Changing your business structure 

Suppose you are going through a merger, acquisition or demerger then you may have to consider rebranding. There can be legal requirements associated with some of these situations which will necessitate a change in branding.

Rebranding when your company is going through a big change can be an important way to signal what is happening to the rest of the world. Done right, it can be used as a launchpad to grow and enhance your business.

If you are rebranding as a legal requirement, then you may want to find a way to thread some of your old identity through your new one. This can allow you to carry some of the positive reputation you have built with you into the new business structure.

Having a good understanding of why you need to rebrand can help you to do it effectively. Before you embark on rebranding your company I urge you to fully consider the reasons for your change and what you hope to achieve as a result. It is only with this mindset that you will be able to get the benefits of rebranding without stumbling into a rebranding fail. There are plenty of examples of companies who have got it wrong and had to deal with the consequences.

Related questions

How often can I change my brand’s Logo?

Your logo is an important piece of your brand. When you are doing a whole rebrand, then you may want to consider changing your logo at the same time.

If your logo has remained unchanged through a number of smaller rebranding efforts, then you may want to review it. You should check if your logo is still in harmony with the rest of your brand. It may no longer have the same feel or communicate the same message as the rest of your brand material. Maybe it is too busy and needs to be simplified or doesn’t adapt to different formats and social media platforms. There may be no consistency of the logo format across your marketing.

If your logo doesn’t read right, then you need to make a change. Your logo should serve as shorthand for who you are and what you do. If it isn’t effective in serving in this capacity, then it’s time to make a change.

Once you have an effective logo, you shouldn’t need to change it too often. Doing so can detract from your brand. You don’t want to give your customers whiplash. A logo should easily last for five years. If you find yourself wanting to change it more often than that, you need to consider why you want to change it so often. It takes time for audiences to remember your logo, so consistency is very important as you build up your reputation and trust. Considering the failings in your previous logos may help you to settle on a more long term and effective logo.

How should I announce a brand refresh to customers? 

You should develop a clear timeline for all aspects of your rebranding. Before you tell your customers you need to make sure that you have communicated with your staff about the changes.

There is nothing worse than your staff being as surprised about a branding change as your customers. Empower your team to capitalise on the new branding by preparing them before you announce to your customers.

Once all your internal stakeholders are informed, and onboard with your rebrand, you can start to take your message out to your existing customers. It can be good to alert them to the upcoming change and let them know that they will still be able to receive the same service as before. Springing a new look on your customers can incite a flurry of questions and undue concern, so let them know it’s coming.

Once this is done, you can plan to take your new look to all your potential customers. A good way to do this is with a big sales event or offer. Combining the change in brand with something that will appeal to customers can instantly create a positive association.

When you do launch your new brand, don’t forget to use your social media marketing channels. And do be self-aware about your announcement. Go to market with your brand story, communicating why you decided to rebrand. You will develop more of a connection with your audience if you take them on the rebranding journey of why you have made the changes.

It may because you wanted to understand your audience better and through a survey, you realised that the needs of your audience had changed. Maybe your brand wasn’t reflecting your business any more. What ever the reason, your rebrand launch is a great opportunity to highlight how you have now met the needs of your audience.


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]]> https://liquidcreativity.com.au/is-it-the-right-time-to-rebrand-the-signs-to-look-for/feed/ 0 Capturing your brand’s essence and how it will help your business succeed https://liquidcreativity.com.au/capturing-your-brands-essence-and-how-it-will-help-your-business-succeed/ https://liquidcreativity.com.au/capturing-your-brands-essence-and-how-it-will-help-your-business-succeed/#respond Mon, 19 Oct 2020 01:02:42 +0000 https://liquidcreativity.com.au/?p=17674 It's easier to build a successful business when you have a clear brand essence to start with. Learn how to find your brand essence and use it to inform your business and marketing decisions.

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Capturing your brand’s essence and how it will help your business succeed

BRANDING   |   POSTED ON 10.08.2020

Capturing your brand’s essence and how it will help your business succeed



Developing a brand is no easy task, but it is essential for a successful business to thrive. Whether you have recently launched a new business or have an existing brand that is no longer resonating with your audience, you might be looking into updating your brand message.

Brands are often a confusing concept, which are daunting to create and grow. All of us can recognise and understand the importance that a brand has, but the process of creating a brand is often not as clear. Most business owners struggle with knowing where to start when it comes to creating a brand.

There are no defined steps or universally accepted processes for building a brand, and it can be completely different for every business.

For most businesses, the best place to start is with your brand essence. It can help to think of it as the base for your overall brand development. A brand essence can be used as a foundation to build upon over time, and all brand elements are created and developed from it. These brand elements include taglines, logos, brand voice and brand personality, and all of them will be easier to create once a brand essence has been defined.

If you are wondering what a brand essence is, how it can help your business and how to put one into practice, then read on for our expert guide.

What is a brand essence?

Competition is fierce among businesses these days, and that means that companies have to differentiate themselves from the rest. It isn’t enough to just have the most effective products or best prices in order to stand out from the competition. Your business needs to create the right feeling among your customers and have personal, emotional campaigns that really reach your audience.

The best way to achieve this is through the brand essence, which is the core identity of your business. It is what sets you apart from your competitors and makes your business more relatable to customers.

The brand essence is the soul of your brand. Usually, it is just a few words that defines the fundamental nature of your business. Just like with all elements of a brand, the essence needs to be human and emotive. A brand essence is something that must be felt by your audience. Not only that, but a brand essence will help a brand stay succinct and authentic.

It is much easier to build a larger brand when you have a solid and clear brand essence to start with. To help you understand what a brand essence means, think about the following companies and their brand essence;

Infuse your brand essence with everything

  • Apple: Think Different
  • Walt Disney World: Magical
  • Volvo: Safety
  • Hallmark: Caring Shared
  • Airbnb: Belonging

All of these strong brands have used their brand essence as a decision-making tool for every aspect of their business. This is exactly how a successful brand essence should be used. It will resonate across all departments of the organisation, not just in marketing campaigns. Your brand essence should be the driving force behind everything your business does.

What is a unique selling proposition (USP)?

A brand essence is sometimes confused with a unique selling proposition or USP, but it is important to understand the difference. A USP refers to any aspect or feature of an object or service, which makes it different from competitors. It highlights the unique benefits that customers will get if they invest in your product over another alternative.

A unique selling proposition is essentially how you would answer the question “what makes your product better than your competitors?”. USPs can be different between different products that your business sells, so you might not just have one USP for your entire company.

These unique selling propositions are used as part of your brand essence. The brand essence for your business is made up of your business goals, your USPs and your core values. The essence gives the USP some depth and goes beyond product features and pricing.

For example, Michelin tyres brand essence might be safety, and their goal is to be the safest tyres on the market. The USP for these tyres could be a combination of the tread pattern and reinforced mesh which creates advanced grip. The majority of customers won’t care about the specific features and aspects that make the tyres safe; they just care that they will be safe on the road.

How does a brand essence help my business?

Creating a brand essence isn’t always an easy task. Putting everything your brand stands for into a few words is often challenging, but very worthwhile. Having a brand essence means that it is easier for both customers and shareholders to see what you are all about.

A good brand essence shows who your business is, what your aims for it are, and what you are doing to stay authentic. Companies with a strong brand will use their brand essence as part of their decision-making process. By doing this, you can create stronger connections with your audience. Here are just a few of the ways a brand essence can help your business;

Build loyalty and commitment

Customers today are more connected than ever. With technology meaning we are continuously connected; customers often have higher expectations than ever before. Price wars and product gimmicks no longer give your business the power to grow. Instead, companies need to build real connections with their audience.

A solid brand essence is what will inspire customers to choose you. When you have a good essence for your brand, customers will start to grow feelings of loyalty and commitment towards it.

Improve marketing messages

Having a brand essence means that you know exactly what is driving your company and what sets you apart from the rest. This can help you to build stronger advertising and marketing campaigns. It is vital that you connect with customers on an emotional level, and your brand essence can help you do exactly that.

Not only that, but brand essence can help you to create campaigns that will help your organisation grow its brand. For example, if your brand essence is ‘modern’, you could use the most up to date technologies within your marketing.

Maintain consistency

Having a defined brand essence can help every aspect of your business to stay consistent. Within your brand manifesto, you could have a brand promise, mission statements, USPs and more. Your brand essence helps keep everything in line and maintain a consistent identity.

Once you know the elements that make up the soul of your business, you can make cohesive decisions easily. If you are ever not sure about a new product or strategy, your brand essence can help direct you.

How do I figure out my brand’s essence?

Although a brand essence is relatively simple, actually defining one for your business isn’t easy. A successful brand essence will be a balance between the qualities your business already has and the elements that you aspire to have in the future.

Figuring out your unique brand essence takes time and input from various individuals. It is often best to begin by discussing your business guidelines with people from both inside and outside the company. These stakeholders will provide vital insights into how the world currently perceives your brand. In addition to stakeholders, branding experts are great for helping you build a strategy for your business.

Once you know the best people to help figure out your brand essence, there are a few ways you can get started;

Remember humble beginnings

Some businesses have created their brand essence before launching and use it as part of their brand development strategy. For others, creating a website and designing a logo come first, and brand essence gets forgotten. No matter which way round you are doing things for your business, the best place to start when figuring out your brand essence is the beginning.

Think about where your company started and what was the motivation behind it.

Think about perceptions

How other people perceive your business is vital when finding your brand essence. Ask yourself how you would describe your business, and how others would describe it too. These things often don’t go hand in hand, but how others see you is often more important than your own perceptions. Try not to let customers and competitors define your business but take their views into consideration.

Find what makes you different

Your brand essence will refine and define what makes you stand out from your competitors. When figuring out what your essence is, it is vital to look at everything that you can do that your competition can’t. Once you have identified the things that make you different, think about why those differences are important.

How can I express my brand essence?

Once you know what your brand essence is, the next step is to make sure everyone else knows it too. Expressing your brand essence is one of the most important things your company can do. It will define you and grow your identity, building customer loyalty and relatability.

Brand essence goes much further than just your marketing messages; it needs to be expressed in every aspect of the business. Every time you make a business decision, start a new campaign or expand your product offering, make sure you are infusing your brand essence.

Infuse your brand essence with everything

Customers are presented with thousands of marketing messages and advertisements every single day. By expressing and reinforcing your brand essence in everything you do, you will be able to connect with your audience. It will help existing customers remember who you are and encourage new customers to emotionally connect with your business.

To successfully express your brand essence, it must be at the forefront of your mind and in everything that you do.

Consistency is key when it comes to expressing and building your brand essence. It should be one of the defining factors of your business, and what makes you stand out from the crowd. To achieve this, it should be expressed in everything that your business says and does.

No matter if you are investing in a new advertising campaign, posting on social media or refining your tone of voice, you need to keep your brand essence in mind.

What is the difference between a brand statement and mission statement?

Many business owners mistake a brand statement for being the same as a mission statement, but in fact, they are two different things. This confusion is justified because both statements are about what your business does; however, their purpose and foundations are different.

A brand statement is externally focused. It is designed to resonate with your audience and hold your business accountable for what it stands for. A mission statement, on the other hand, describes your company from an internal point of view. It is often used to motivate and inspire employees.

Your brand statement is about what you do as a company, how you present yourself to your audience and how your customers feel about you. It encompasses your brand essence and emotionally connects with your customers. Your mission statement emotionally connects employees to the business.

A good mission statement will be a few short sentences that cover the purpose behind your company. It is important not to confuse the two, as it can cause mixed messaging and inconsistent communications which may impact your brand.Difference between brand statement and mission statement

How can I put my brand essence into practice?

Having a brand essence is one thing, but it doesn’t mean anything until it has been put into practice. Your brand essence should reflect the purpose behind your business and be behind everything you do. For a brand essence to be successful, everyone in the business needs to know it and use it.

Every member of staff, shareholder and business partner needs to understand, and be passionate about, your brand essence. Every decision that is made in the business, should be made with your brand essence in mind.

Once you know your brand essence, your brand elements can be created to reflect this. Brand elements include your website, your logo and your brand voice. All of these things need to let your brand personality shine through. A good way to start getting your brand essence across is to tell your business story. Let your customers know exactly who you are and what you stand for. Tell your brand story and let people know why they should care about you and your business.

Can I change my brand essence?

Once you have a brand essence in place, changing it is a real challenge. It will be set in people’s minds, and that isn’t an easy thing to adapt. Various aspects of your brand elements can change, such as your website and logo design; however, the essence itself should be timeless.

If you are considering changing your brand because you are in the mood for something new, it can be potentially harmful to your business. However, if your brand essence is very outdated and no longer reflects your business values, then a change might be necessary.

Changing your brand essence isn’t a simple thing, and it will take time and care to do it right. Because your brand essence is in the minds of your customers and audience, you need to gradually change their perceptions of you. It can be difficult to rebuild relationships with consumers when you make major changes to your brand.

Don’t do everything all at once and try to ease your audience into the change. Adapt your logo, your website and even your company name if you need to but plan your rebranding strategy carefully. Make sure your new brand essence is defined and ready to go before you begin making any changes.

Related Questions

Is a brand or mission statement the same as a slogan?

We have already discussed the difference between a brand statement and a mission statement, but another common confusion with these is a slogan. Many people believe that a slogan is the same as a brand statement, but that is not the case.

A slogan is a short sentence that should communicate your businesses ‘why’. It tells customers why they should choose you. Slogans are generally more short term than a mission or brand statement and can be used for specific campaigns or products.

How do I define the audience for my business?

Targeting the right audience is essential for success, but for many businesses, knowing how to define their audience is a struggle. You can target your audience using many different characteristics, usually age, geographic location or personality traits. Defining the audience for your business can be done by looking at the profiles of your existing customers, particularly loyal and repeat customers.

As well as looking at who already enjoys your services and products, consider the problem that your business can fix, and who might have that problem. You want to target people who will benefit from your product or services because it solves a problem in their day to day life. It can help to also look into your competitors and get a feel for the kind of people they are targeting. You will eventually have a defined persona for your target audience, which you can continue to adapt over time.


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]]> https://liquidcreativity.com.au/capturing-your-brands-essence-and-how-it-will-help-your-business-succeed/feed/ 0 10 Marketing strategies to supercharge your business growth https://liquidcreativity.com.au/10-marketing-strategies-to-supercharge-your-business-growth/ https://liquidcreativity.com.au/10-marketing-strategies-to-supercharge-your-business-growth/#respond Thu, 08 Oct 2020 00:10:24 +0000 https://liquidcreativity.com.au/?p=17666 Learn how to create a successful marketing strategy that focuses on growth to help you to reach your demographic and create a higher profit.

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Supercharge your business

BRANDING   |   POSTED ON 10.08.2020

10 Marketing strategies to supercharge your business growth



Running a successful business is never easy, and growing a business is even more challenging. Whether you have a new start-up or an established company that you want to expand, a good marketing strategy is essential.

A good marketing strategy that focuses on growth will help you to reach your demographic and create a higher profit. Creating a marketing strategy is no easy task, and with so many marketing tactics and theories out there, knowing where to start can be confusing.

The challenge of marketing

Every business is different, and a successful marketing strategy will work for your unique company, product or service. There is no one size fits all approach to growing a business, and you will need to identify the strategies that suit you. Your marketing techniques are all about making sure you get your message across to the right people and increase your sales whilst maintaining a profit.

In today’s modern world, there are so many options for marketing your business, such as social media and blogging to search engine optimisation and email marketing. Knowing which will work for you and where to start with your marketing strategy is a challenge.

The majority of businesses, no matter their size, industry or customer base, face the same challenge when it comes to marketing. In order to grow the business and increase visibility, an investment needs to be made. When funds are limited, and budgets are low, creating an effective marketing strategy takes expertise, knowledge and commitment. However, there are a few marketing strategies that you can use to supercharge your business growth.

Here are ten of our favourite marketing strategies that you can use to supercharge your business growth.

1. Develop your social media presence

Social media platforms are one of the most effective ways of communicating directly with your customer base. They are an essential part of any marketing strategy, and they can help you to grow your sales and increase your brand awareness.

Social media channels such as Facebook, Instagram, Twitter, Pinterest and LinkedIn are all great ways of promoting products and sharing information. The channels you use in your marketing strategy will depend on the audience you want to target.

Social media is an extremely powerful marketing tool and has been used to build entire businesses in the past. Regular posting and building momentum might feel slow at the beginning, but over time it will become easier and more effective. Don’t become discouraged by low impressions and engagement right from the start. Stay consistent and persistent with social media updates and activity, and you will soon see growth.

A good marketing strategy will have a strong social media presence on a range of platforms, and it is crucial to understand the difference between each channel.

Posting on social media as part of your marketing strategy does not just need to be posting your products and services. You can post your thoughts, ideas and anything that you might find relevant to your industry or audience. Social media gives you the freedom to reach out directly to other business and potential customers, and it’s important to take advantage of this.

Develop your brand recognition through social media presence

2. Link up with influencers in your market

Influencer marketing is a growing trend and a great addition to any marketing strategy. Influencers can be used to reach your target audience without spending years building your own online presence. The key to using influencers as part of your marketing strategy is to find the right influencers for your market.

You want to link up with influencers that have a loyal following of individuals that are potential customers to your business.

Identifying the right influencers to connect with doesn’t necessarily mean only reaching out to those with millions of followers. You can target micro-influencers with a smaller audience that is relevant to your business. Your marketing strategy is not just about spreading your message but spreading it to the right people to encourage growth.

Influencer marketing often requires some investment, but when used properly, allows you to reach a sizeable and relevant audience with the chance for a good return. If your business already has a product or offering in place that is converting well, but visibility is your main concern, then this marketing strategy is a good option for you.

Link up with influencers in your market

3. Start a blog with purpose

Every business can benefit from having their own blog, and it is an effective marketing strategy. If you don’t already have a blog for your company, then be sure to start one immediately. The key to this marketing strategy is to blog effectively and with purpose.

Remember, thin and bland content will be ineffective and won’t encourage sales or grow your business. Make sure that whatever you are blogging about is valuable to your audience. Never be worried about sharing too much about your business or revealing secrets to your company success. Your aim is that your blog is so valuable and informative that it becomes authority to your audience.

Blogging is not only effective for your own website, but it is a great tool to reach audiences on other platforms too. Sometimes starting a new blog for yourself can lack visibility and become mundane. Within your marketing strategy, incorporate other blogging and content platforms such as Reddit and LinkedIn. Utilising authority domains like these mean that you can benefit from immediate reach for your content.

4. Create video tutorials

Video content is one of the most effective and powerful mediums you can use to grow your business. You might be thinking you have nothing to share or teach in a video tutorial, but there is always something you can share with others. Creating video tutorials is an excellent addition to any marketing strategy.

Just like blogging with a purpose, video tutorials create authority and help to boost your businesses visibility.

Create videos that teach your audience something useful and walk them through it in a simple and clear way. Aim for step by step teaching with clear visuals and focus on your authenticity. Your marketing strategy should incorporate channels such as YouTube in order to share these video tutorials with your audience.

YouTube is the next largest search engine behind Google and sees millions of viewers reach their content every single day. By tapping into this huge audience, you can help build your brand awareness and boost sales.

5. Build a great lead magnet

Another great marketing strategy that often goes amiss is creating lead magnets. Lead magnets work as an incentive to customers in exchange for contact details. They often come in the form of digital content, such as an eBook, report, video, or PDF that is relevant to your audience.

Having an effective lead magnet can result in a boom in sales and excellent business growth. Creating a great lead magnet requires identifying your customers’ pain points and providing a solution for these.

Think carefully about the problems your target market is facing in their everyday lives and build a lead magnet that helps with this. The better you can identify a pain point for your customers, the better you will do at creating a sought-after solution. Whether you choose to create a cheat sheet, an eBook, a video or other form of content, it needs to be valuable.

Once you begin attracting your audience to your lead magnet, you can work to convert those leads into paying customers. Obtaining customer contact details might seem like a small step, but once you are able to communicate with them about your products and services, you are in with a good chance.

6. Make use of search engine optimisation

Search engine optimisation, or SEO, has been used by marketers for many years, and for good reason. Incorporating search engine optimisation into your marketing strategy is essential for business growth.

The majority of individuals will head to search engines as their first port of call when they are in need of a new product or service. SEO helps your business be visible when your customers are looking.

Many people find themselves confused or overwhelmed with SEO, as there are a lot of myths and concerns over the strategy. Search engine optimisation requires hard work and time, and whilst shortcuts are available, they are not effective in the long term.

Having a long-term SEO marketing strategy is the only way to really grow your business on Google and other search engines. Focus on creating high quality, unique content on a regular basis, which is relevant to your target audience. Avoid spamming keywords or using content that is empty because SEO requires your content to have real value.

When you have a marketing strategy that incorporates effective search engine optimisation, your business will thrive online.

7. Market your company through email sequences

Email marketing is a tried and tested marketing strategy that has been working wonders for businesses for years. These sequences should sit as part of your sales funnel and encourage business from your database.

Email sequences are automated communications which go out to customers when they trigger part of the sales funnel. This could be when someone subscribes to your marketing list. Alternatively, it could be if an existing customer hasn’t made a purchase in a while.

Email marketing sequences work to build a relationship with consumers. You must be authentic and honest with your communications, and let customers know where they are in their sales journey. An effective marketing strategy will take into consideration engagement on email communications in order to segment and target the database. You will be able to identify those subscribers who are more engaged and interested in the business compared with those that are not.

Once you know that a subscriber is engaged and aware of your products, you can communicate with them more efficiently.

When it comes to email marketing sequences, it is useful to split test all campaigns to determine what works and what doesn’t. Email marketing can require trial and error. However, by testing and trying different things, you can figure out what leads your customers to convert.

Split testing email sequences will help you to understand what your subscribers will pay attention to, and what they will ignore.

8. Create a LinkedIn profile and update it regularly

We have already discussed the importance of incorporating social media in a marketing strategy. Businesses often forget LinkedIn because it is thought of as a tool for individuals and professionals. If your business does not yet have a LinkedIn profile, then be sure to create one immediately.

LinkedIn is great for passively marketing your company online and can contribute to business growth.

You can create a personal LinkedIn profile to introduce yourself and your part in the business, and a business page to share your company directly. A personal LinkedIn profile might not seem like an obvious part of your marketing strategy, but they are a great way of reaching a large audience.

Share posts regularly about your business and your day to day life within it. Talk about your unique journey as an entrepreneur and how your business has become what it is today.

An effective story on LinkedIn is an excellent way of building brand awareness and even potentially going viral. Not only that, but LinkedIn gives you a platform to reach out to other businesses and like-minded individuals.

Create a LinkedIn profile and update it regularly

Create a LinkedIn profile and track your content

9. Use Facebook Ads to target your market

Facebook is not only an excellent free tool for your marketing strategy, but the paid advertising options are also worthwhile. With millions of consumers on Facebook, and many looking at it for hours in a day, it is the perfect place to showcase your business.

Facebook has created a sophisticated advertising platform to help you target your ideal audience. With their targeting options, you can narrow down a very specific audience to advertise your products and services to. Targeting options include age, relationship status, location, interest and much more.

In addition to detailed targeting, Facebook also offers you the chance to remarket to customers who have already engaged with your business. Using Facebook Pixel technology, you can identify individuals who have viewed your website and advertise to them again.

It is super simple to use, and the Pixel technology sits on your website and cookies your visitors, automatically adding them to your Facebook audience list. You can then use these audience lists to advertise the products or services you know they are interested in.

When you start using Facebook ads to target your market, you are sure to see conversions grow.

Use Facebook Ads to target your market

10. Create a loyalty program

Most businesses have a marketing strategy which focuses heavily on driving new customers and new business. However, many fail to realise the potential that existing customers have for the business. Loyalty marketing is required to help build an all-round marketing strategy that will not only encourage new business but retain past customers.

Customers that are already aware of your business and products are more likely to choose you again, especially if they were satisfied previously. Selling again to an existing customer is almost always easier than targeting a brand new audience.

A loyalty programme is an excellent way of building brand loyalty and encouraging return spenders. Incentivise customers to come back to you time and time again with exclusive discounts and rewards for their commitment. When a customer is part of a loyalty scheme, they are more likely to return to you than seek out your competitors.

Customers want to feel valued by your business, and by offering a specific perk or offer just for their return business, you can create that value and encourage business growth.

Related Questions

Which growth strategy is the toughest?

When it comes to growth strategies for your business, there are four main options. These are market penetration, product development, market development and diversification. Each of these strategies has its own benefits and challenges, and the best one for you will depend on your business.

Diversification is often thought of as the most radical option because it involves coming up with a new product offering and selling to a brand-new market. It is a risky option because there is no certain return, but when done correctly, it can pay off. Market penetration strategies are probably the toughest overall because they rely on obtaining a higher share of the current market.

How can I generate more sales?

All businesses want to generate more sales and grow their profits, but it isn’t always an easy task. All of the marketing strategies discussed above can help you to create more business when used properly. One of the most critical parts of any marketing strategy is correctly identifying your target audience.

No matter how or where you advertise, if you aren’t targeting the right people, you won’t generate sales. Spend time researching your audience and create a clear picture of exactly who your ideal customer is. Once you have this information, you can work hard to create a marketing strategy with them in mind.

Generate more sales in any platform

Finally,

All of the marketing strategies we have discussed can help to drive revenue and grow your business. Not all companies will benefit from all of these options, and incorporating just one or several into your marketing strategy is a great place to start.

The key to successful marketing is creating a valuable message, selling an enticing offer, and then getting that in front of the right audience. Always bear in mind that growth can take time, and these strategies are long term solutions that will continue to improve your sales over time.

Remember, if you need support with your marketing strategies,  branding agency Liquid Creativity is here to help. Our branding and marketing experts offer a range of solutions, whether you want assistance with one aspect of your marketing strategy, or are looking to overhaul it completely.

To find out more about how we can help, get in touch for your free consultation.


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